Second Line Engineer

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

CDW seeks an Onsite Engineer to provide technical support for its clients in Slough. The ideal candidate will handle installations, troubleshooting, and maintenance of IT hardware, ensuring excellent service delivery. This role requires relevant certifications and a detail-oriented approach to work, along with a commitment to teamwork and continuous improvement.

Qualifications

• Experience installing and troubleshooting PCs, laptops, and peripherals.
• Relevant vendor certifications including Dell, Lenovo, IBM, HP.
• Quality-focused with ability to work independently.

Responsibilities

• Provide end-user technical support across various IT equipment.
• Perform installations and troubleshooting on site.
• Follow documented procedures for continuous improvement.

Skills

Hardware troubleshooting

Software installation

Attention to detail

Independent work

Results-oriented

Education

CompTIA A+/N+

MCDST

ITIL Foundation v4

Tools

Dell hardware certification

Lenovo hardware certification

IBM hardware certification

HP hardware certification

Job description

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CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

The role of an Onsite Engineer is to provide support services to a specific customer on one or multiple sites that are covered within the contract.

The Onsite engineer will be responsible for providing basic hardware and 1st/2nd line support on site, as well as PC and laptop imaging, moves, changes and installation of hardware, plus helpdesk, desktop, video audio and printer support. The responsibilities and scope of the role may vary depending on the statement of work/contract.

Key responsibilities

• Deliver onsite services for a CDW client, providing end user technical support including desktop computing and corporate IT services
• Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
• Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
• Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
• Obtain/maintain a set of vendor certifications as required by CDW to perform the role
• Always adhere to safety and electric static discharge (ESD) precautions
• Complete all relevant documentation and provide quality updates as required by the client
• Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualifications, Skills & Experience

• Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
• Ability to install and configure software as per customer requirements
• Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
• Good all-round understanding of hardware maintenance/break-fix
• Likely already holds one or more of: CompTIA A+/N+; MCDST; ITIL Foundation v4
• ·May have, or be studying towards, one or more of: ACA; MCSA; CCNA; VTSP
• Quality focused with excellent attention to detail
• Capable of working independently and remotely on a wide range of products
• Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
• Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
• Results-oriented with a track record of success for achieving and exceeding goals
• Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?