Second Line Support Engineer

1Tech Staffing Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing Managed Service Provider (MSP) in Central London is seeking a capable 2nd Line Support Engineer. The ideal candidate will serve as the escalation point for 1st Line Engineers, needing strong networking and cloud expertise, particularly in Microsoft 365 and Azure environments. This role offers a collaborative team environment with opportunities for career progression.

Qualifications

• 2nd Line experience within an MSP environment necessary.
• Strong understanding of DNS, DHCP, and VPNs.
• Good knowledge of Microsoft 365 and Azure.

Responsibilities

• Act as primary escalation point for 1st Line Engineers.
• Troubleshoot and support networking infrastructure.
• Manage and maintain network devices.

Skills

Networking skills

Problem-solving mindset

Customer service

Tools

ConnectWise

PowerShell

Job description

1Tech Staffing Limited provided pay range

This range is provided by 1Tech Staffing Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from 1Tech Staffing Limited

Recruitment Consultant - UK & US Azure Infrastructure Talent Solutions

2nd Line Support Engineer

MSP - Central London

Up to £40,000

We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills.

Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you.

Key Responsibilities:

• Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly
• Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure
• Support Microsoft 365, Azure, and Windows Server environments
• Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek
• Assist with the onboarding of new clients and contribute to infrastructure projects
• Liaise directly with clients, providing updates and delivering high-quality customer service
• Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems
• Mentor junior engineers and contribute to ongoing service improvements

Key Requirements:

• Previous 2nd Line experience within an MSP environment, supporting multiple clients
• Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices
• Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure
• Windows Server and Active Directory administration
• Experience with PowerShell scripting (bonus, not required)
• Experience with ConnectWise (desirable)
• A proactive, problem-solving mindset and eagerness to learn

If you're looking to progress your career in a fast-paced, supportive MSP environment, apply now for immediate consideration. Interviews taking place this week and next!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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