Second-Line Desktop IT Support Specialist

Havant & South Downs College; Havant; On-site; GBP 28,000 - 36,000; Full time

Job summary

Havant & South Downs College is seeking an experienced Second Line Desktop IT Support Technician to join our IT Services team in Havant. You will troubleshoot hardware and software issues, support staff and students, and help manage college IT systems across campuses.

The ideal candidate has at least two years in an IT role, strong technical knowledge and excellent communication. You will also mentor junior technicians and participate in infrastructure projects and server administration.

Qualifications

• Level 2 IT qualification required or equivalent experience.
• Willingness to work towards additional IT qualifications.
• At least 2 years’ experience in an IT-related role.
• Experience in a customer-facing environment.

Responsibilities

• Provide desktop IT support to staff and students with a strong focus on customer service.
• Mentor and support junior IT Technicians as a point of escalation.
• Maintain and administer College IT systems and contribute to IT projects and server administration.
• Install, deploy and maintain software and hardware across end-user devices (laptops, desktops, Macs, tablets, mobile devices).
• Identify and resolve IT issues and faults across the IT estate; perform basic server maintenance and user account management.
• Liaise with external entities to resolve IT issues and warranty cases.

Skills

Customer service

Desktop IT support

Troubleshooting

Communication

Education

Level 2 IT qualification

Relevant IT professional qualification

Job description

Havant & South Downs College is seeking an experienced Second Line Desktop IT Support Technician to join our IT Services team in Havant. You will troubleshoot hardware and software issues, support staff and students, and help manage college IT systems across campuses.

The ideal candidate has at least two years in an IT role, strong technical knowledge and excellent communication. You will also mentor junior technicians and participate in infrastructure projects and server administration.