Seasonal Visitor Services Assistant (Box Office)

Dundee Rep; Dundee; On-site; GBP 15,000 - 22,000; Full time

Job summary

Dundee Rep Theatre is seeking enthusiastic Visitor Services Assistants to support welcoming visitors and audiences to Dundee Rep Theatre during the busy festive period. You will be the main contact for customers in public areas, reporting to the Head of Operations (Visitor Experience) and working within the Operations Department.

Key duties include delivering excellent customer service, maximising ticket and merchandise sales via phone and in person using Spektrix, greeting audiences, handing

Responsibilities

• Be polite and welcoming at all times, providing excellent customer service to visitors.
• Maximise the sale of tickets and merchandise over the phone and in person using our Box Office ticketing system (Spektrix).
• During performances welcome visitors to the theatre, answering queries, distributing tickets, and directing audiences to the auditorium.
• Undertake general administrative tasks such as photocopying, filing, and helping with mail-outs.

Job description

Seasonal Visitor Services Assistant (Box Office)

Status Zero hours contract

Salary £13.45 per hour

Interview dates Week commencing 16 November

Overview Fixed term contract until 31 December 2026.

Type Jobs

Job Description

We are looking for enthusiastic Visitor Services Assistants to support welcoming visitors and audiences to Dundee Rep Theatre during the busy festive period. Visitor Services Assistants perform an important function at Dundee Rep and Scottish Dance Theatre Limited (DRSDT), acting as the main contact for customers throughout the public areas of the building.

Visitor Services Assistants are responsible to the Head of Operations (Visitor Experience) and are part of the Operations Department.

Your key areas of responsibility as Visitor Services Assistant will be:

• Be polite and welcoming at all times, providing excellent customer service to visitors.
• Maximise the sale of tickets and merchandise over the phone and in person using our Box Office ticketing system (Spektrix).
• During performances welcome visitors to the theatre, answering queries, distributing tickets, and directing audiences to the auditorium.
• Undertake general administrative tasks such as photocopying, filing, and helping with mail-outs.

This is a fixed term contract until 31 December 2026.