Seasonal Visitor Services Assistant

Alexandra Palace and Park; Greater London; On-site; GBP 17,000 - 24,000; Part time

Job summary

Alexandra Palace and Park in London is seeking Visitor Services Assistants to support our front of house operations across box office, welcome desks, bag drop, VIP hospitality areas and event spaces during our festive programme.

This fixed-term role runs from 30 November to 15 January 2027, working 22.5 hours per week. Applicants should have customer service experience and be available for weekends and bank holidays; training days may be required. The hourly rate is £14.80 (London Living Wage).

Qualifications

• Customer service experience is essential.
• Willingness to attend training days may be required.

Responsibilities

• Cover front of house operations across box office and welcome desks.
• Manage bag drop and VIP hospitality areas.
• Handle guestlists and access platform during events.

Skills

Customer service

Job description

The Visitor Services Assistants work across all areas of Alexandra Palace and support the operational team to deliver great experiences including live music, live sport, exhibitions, Theatre shows and Park events.

ROLE DESCRIPTION

This is a fun and varied role where you will be working across all front of house operations including our box office, welcome desks, bag drop, VIP hospitality areas, guestlist, and access platform.

This is a fixed-term position from 30 November to 15 January 2027 working 22.5 hours per week to support the delivery of our festive events programme. Candidates must be available for the duration of the contract; this may include working on weekends and bank holidays.

Customer service experience is essential, and you will be a friendly and approachable team player. Successful candidates may be required to attend training days.

SALARY

The hourly rate is £14.80 (London Living Wage)

Please note as this role may require post holders to sell alcohol, applicants must be 18 or over.

Unfortunately, due to the volume of applications we are unable to provide feedback to those not shortlisted for interview.