Palace Host (Winter Seasonal) - Hampton Court Palace

Historic Royal Palaces; Molesey; On-site; GBP 17,000 - 19,000; Part time

Job summary

Historic Royal Palaces is recruiting for Winter Palace guest services roles on five-day contracts. The role covers 34.75 hours per week over five days, with a mix of day and evening shifts, including weekends and bank holidays during the winter period.

You will join a friendly team across the site, performing ticket checks, helping visitors, and supporting safety and security. Previous experience in customer service and security is preferred, with fitness to work indoors and outdoors.

Qualifications

• Experience in customer service and security is preferred.
• Ability to work as part of a team and adapt to a rota.
• Good fitness level for indoor and outdoor duties.

Responsibilities

• Check tickets at entrances and assist visitors.
• Support safety and security of the site and objects.
• Provide exceptional customer service across varied roles.

Skills

Customer service

Security

Teamwork

Job description

Five day contracts will be 34.75 hours per week over 5 days, of which 2 days 09:30-19:45 and 2 days 09.30 -16.45 with a lunch break, and 1 evening 16:00-19.45. Part-time will be a mix of both day and evening shifts.

Shifts will include evening, weekend and bank holidays on a rota basis, excluding the 24th, 25th and 26th December as the palace is closed for Christmas.

We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share. To find out more, please visit our strategy pagefound hereOur strategy | Historic Royal Palaces

You will be joining our friendly and experienced team in supporting us during our exciting winter period. The Winter Palace is our new immersive Christmas offer where visitors will wander through the palace’s spectacular rooms to discover breathtaking installations, meet friendly puppets and gentle mythical creatures as the story is woven through live performance and music.

You will be working in a team across the site in a varied role, ranging from our beautiful historic rooms to checking tickets at our entrances, ensuring everyone receives exceptional service. You will also be looking after the safety and security of the site, including objects and people, alongside other duties as reasonably required.

The ideal candidate will have experience in customer service, security, and working as part of a team. You will have a suitable level of fitness in order to carry out the fundamental requirements of the job profile, which will involve working both indoors and outdoors.

An interest and knowledge in history are advantageous but not necessary.

Contract Dates: 2nd of December 2026 – 3rd of January 2027

Full training will be provided which must be attended in full on these dates: 2nd – 6th December 2026.

Closing date: 8th November 2026

Assessment dates: 21st November 2026