Casual Front of House Assistant

Sadler’s Wells; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Employee Assistance Programme

Complimentary tickets and discounts

Enhanced holiday and time off in lieu

Additional pay for parental and family

Job summary

Sadler’s Wells is seeking Casual Front of House Assistants to join our team during the busy November 2026 to January 2027 period, including the Christmas season. You’ll help ensure a welcoming environment, assist with cloakroom, tickets, and safety, and contribute to a positive experience for every visitor.

Responsibilities include selling ice-cream, programmes and merchandise, handling cash and card payments, and checking tickets.

Qualifications

• Experience of working with members of the public.
• Availability for afternoons, evenings and weekends over November 2026 – January 2027, including Christmas period.
• Must have the right to work in the UK.

Responsibilities

• Ensure the comfort and safety of the public.
• Sell ice-cream, programmes and merchandise.
• Work in the cloakroom.
• Check tickets.
• Handle cash and card payments.

Skills

Customer service

Public interaction

Tools

POS system

Job description

Do you love delivering great customer service? Are you interested in live performance? Do you have great availability over the Christmas period?

The Casual Front of House Assistants work as a team to provide a welcoming service to all visitors, ensuring they feel safe and at ease. During a shift your responsibilities may include:

• Ensuring the comfort and safety of the public
• Selling ice-cream, programmes, merchandise
• Working in the cloakroom
• Checking tickets
• Handling cash/ card machines

We are looking for welcoming individuals with experience of working with members of the public. You will work on a casual basis, signing up for shifts as and when they are available.

We are interested in candidates who are available to work afternoons, evenings and weekends over November 2026 – January 2027, including availability over the Christmas period (20 December – 3 January must be available on specific days). You must also hold the right to work in the UK.

Sadler’s Wells benefits include:

• Employee Assistance Programme
• Complimentary tickets and discounts
• Enhanced holiday and time off in lieu policy
• Additional pay for parental and family leave subject to eligibility

We reserve the right to close this vacancy early and without prior notice should we receive a high volume of applications.

For more information, please go to the following - Casual Front of House Assistant Job Pack - October 2026.

We are committed to building a culturally diverse workforce and actively encourage applicationsfrom Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome As a Disability Confident Committed employer, we offer an interview to disabled candidates if the minimum criteria for the role is met (when disability is indicated at application stage of the recruitment process).

In some circumstances, such as where we receive a high volume of applications meeting the minimum criteria, we may receive more applications than we are reasonably able to interview for any given role. In these circumstances, we will select a fair and proportionate number of disabled candidates who best meet the minimum criteria for the role.

If youwould like support orhave any queries regarding the formator submissionof the application, please contact us on [e-mail].