Open Day: Seasonal Sales Associate (Piccadilly)

Fortnum & Mason plc; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Fortnum & Mason is hiring Christmas Sales Associates for its iconic Piccadilly store. Join a festive, luxury retail environment and help customers find perfect gifts, share product knowledge and create memorable moments this Christmas season.

Flexibility is required to work 37.5 hours per week across 5 days, including weekends. Seasonal contracts run from early November to late December, with potential for permanent opportunities for high performers.

Qualifications

• A genuine passion for delivering outstanding customer service.
• Experience in a customer-facing retail or hospitality role is preferred.
• Positive, enthusiastic individuals who enjoy working with people.

Responsibilities

• Deliver exceptional customer service with warmth and Fortnum's charm.
• Share passion for luxury products, fine foods and festive traditions.
• Create memorable experiences for customers during the Christmas season.
• Work collaboratively as part of a high-performing team in a fast-paced retail environment.
• Help maintain the beautiful standards Fortnum's is known for.

Skills

Customer service

Retail experience

Hospitality

Job description

Join the Magic of Christmas at Fortnum & Mason, Piccadilly

Become a Christmas Sales Associate

For over 300 years, Fortnum & Mason has helped make Christmas truly magical. From festive feasts and luxury gifts to unforgettable experiences, we've been spreading joy from our iconic Piccadilly store since 1707.

This Christmas, we're looking for enthusiastic and customer-focused Sales Associates to join our team and play a part in delivering exceptional service during our busiest and most exciting season.

Whether it's helping customers find the perfect gift, sharing your product knowledge, or creating memorable moments, you'll be at the heart of the Fortnum's experience.

Important Information

• Christmas Sales Associates must be fully flexible to work37.5 hours per weekacross5 days out of 7, including weekends, on a mixture of early, middle and late shifts.
• Start dates will take place from the beginningof November, with most seasonal contracts ending at theend of December
• There may be opportunities for high-performing colleagues to be considered for permanent roles following the festive season.
• Due to the nature of our peak trading period, we are unable to accommodate extended periods of holiday during the seasonal contract.

What You'll Do

• Deliver exceptional customer service with warmth, confidence and a touch of Fortnum's charm.
• Share your passion for luxury products, fine food and festive traditions.
• Create memorable experiences for customers throughout the Christmas season.
• Work collaboratively as part of a high-performing team in a fast-paced retail environment.
• Help maintain the beautiful standards that make Fortnum's so special.

What We're Looking For

• A genuine passion for delivering outstanding customer service.
• Previous experience in a customer-facing retail or hospitality role.
• Positive, enthusiastic individuals who love working with people.
• Strong communication skills and a flair for storytelling.
• A keen eye for detail and presentation.
• Team players who thrive in a busy and dynamic environment.

Please note that this role is physically demanding and includes prolonged periods of standing, walking, lifting, carrying, and other manual duties.

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.