Seasonal Sales Advisor

Hotel Chocolat; Southampton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Hotel stay discount

Performance incentives

Overtime during peak season

Job summary

Hotel Chocolat in the United Kingdom is hiring a Seasonal Sales Advisor to help customers find the perfect gifts during the festive period. You will immerse shoppers in our chocolate world and guide them to the season’s best products, delivering a magical, friendly shopping experience.

In this fast-paced role you’ll handle till transactions, assist with deliveries and replenishment, and support the store team to maintain high standards.

Qualifications

• Experience in customer service or retail preferred.
• Flexible hours during peak season and holidays.
• Excellent communication and allergen awareness.

Responsibilities

• Engage customers and showcase seasonal products to inspire gift purchases.
• Identify customer needs by asking questions and confirm allergies at checkout.
• Support store deliveries and stock replenishment as required.
• Process transactions, refunds and exchanges at the till.
• Maintain a high standard in-store and cafe areas to WOW customers.
• If applicable, prepare hot/cold drinks and snacks and keep the cafe area clean.

Skills

Customer service

Upselling

Attention to detail

Job description

Are you ready to join Hotel Chocolat at our busiest and most magical time of year? We’re the UK’s favourite premium chocolate brand and we need your help to deliver the best experience for our customers this Christmas!To join us as a Seasonal Sales Advisor, you’re not just passionate about our chocolate, you’re obsessed delighting customers - ready to help them find the perfect gift for their friends, family, colleagues, neighbours…After all, chocolate makes the perfect present!

What You’ll be doing:

• Immersing our customers in the world of Hotel Chocolat and a store full of inspirational seasonal products including the perfect gift – the Velvetiser.
• Ensuring our customers find the perfect Christmas gift for everyone on their shopping list by discovering your customers’ reason for their visit, asking them key questions to establish their buying needs and checking for allergens throughout your time with them.
• Supporting the store team with deliveries and replenishment as needed.
• Processing transactions, refunds and exchanges at the till.
• Maintaining a high standard in our store and café areas to WOW our customers.
• If your store has a café area, you will prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
• Supporting where you can to the success of your store and team.

• £13.05 per hour
• Optional overtime
• Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family.
• 70% discount off a stay in our Hotel in St Lucia.
• A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser™ and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html