Seasonal Luxury Host — Welcome & Concierge

MONCLER; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

MONCLER is seeking a full-time seasonal Host for London New Bond Street from October 2026 to mid-January 2027. The role centers on creating a warm, memorable first impression and guiding clients through the store with elegance and care.

As the first point of contact, you will manage client flow, assist with appointments, and collaborate with the team to uphold Moncler's standards and refined client experience.

Qualifications

• Experience in luxury retail, hospitality, concierge or front-of-house is advantageous.
• Passion for client experience and luxury fashion.
• Warm, confident and engaging with clients.

Responsibilities

• Welcome clients warmly and professionally, creating a strong first impression.
• Identify client needs and guide them to the appropriate adviser or department.
• Support client flow, manage waiting times and inform clients throughout visits.
• Coordinate appointments and greet clients on arrival.
• Offer refreshments and ensure client comfort while waiting.
• Provide information about store, services and collections.
• Work with the team to ensure a smooth client journey.
• Anticipate client needs and respond with professionalism and care.
• Share relevant client information with management and sales teams.
• Assist with ad-hoc in-store tasks and operations.
• Maintain impeccable personal presentation and Moncler standards.
• Adhere to company policies and demonstrate reliability.

Skills

Luxury retail

Excellent communication

English fluency

Presentation

Flexibility

Job description

MONCLER is seeking a full-time seasonal Host for London New Bond Street from October 2026 to mid-January 2027. The role centers on creating a warm, memorable first impression and guiding clients through the store with elegance and care.

As the first point of contact, you will manage client flow, assist with appointments, and collaborate with the team to uphold Moncler's standards and refined client experience.