Seasonal Luxury E‑commerce Customer Care Associate

Vivienne Westwood; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts

Health & wellbeing support

Perkbox Discounts and Wellness Hub

Cycle to work scheme

Generous annual leave

Job summary

Vivienne Westwood is seeking a proactive E-commerce Customer Service Associate to join our online team. You will deliver exceptional service across email, phone, live chat, and social channels, assisting customers from pre-sales through delivery and aftercare.

Working with Logistics, Warehouse, IT, Retail, and Finance, you’ll help ensure a seamless experience while upholding the brand’s commitment to service excellence.

Qualifications

• Experience in E-commerce Customer Service, Customer Experience, or Online Retail.
• Excellent communication across email, phone, live chat and social channels.
• Experience using CRM and platforms such as Salesforce.

Responsibilities

• Deliver exceptional customer experience across email, phone, live chat, and social media.
• Act as the first point of contact for customer inquiries and provide timely resolutions.
• Manage customer cases in Salesforce and document interactions per SLAs.
• Coordinate with Warehouse/Logistics to resolve order issues and updates.

Skills

Customer service

E-commerce

CRM platforms

Multichannel support

Tools

Salesforce

Live chat tools

Order management systems

Job description

Vivienne Westwood is seeking a proactive E-commerce Customer Service Associate to join our online team. You will deliver exceptional service across email, phone, live chat, and social channels, assisting customers from pre-sales through delivery and aftercare.

Working with Logistics, Warehouse, IT, Retail, and Finance, you’ll help ensure a seamless experience while upholding the brand’s commitment to service excellence.