Sales Assistant - Full Time

Vivienne Westwood; City of Westminster; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Commission/Bonus

Uniform allowance

Staff discounts

Training

Health & Wellbeing support

Cycle to work scheme

Annual leave

Job summary

Vivienne Westwood is seeking a Sales Assistant for our Conduit store in London. This full-time, permanent role focuses on delivering exceptional customer service, supporting sales targets, and upholding luxury brand standards.

You will work as part of a collaborative team, handle transactions, and participate in stock management and store presentation. Training and development opportunities are available as part of our commitment to employees.

Qualifications

• Experience in premium or luxury retail environments.
• Strong communication and customer service skills.
• Ability to work as part of a team and drive results.

Responsibilities

• Demonstrate strong commercial awareness and meet KPIs.
• Resolve operational and customer issues following company policies.
• Provide feedback on store performance and opportunities for improvement.
• Support the achievement of sales targets and contribute to overall store performance.
• Handle cash and card transactions in line with company guidelines.
• Assist stock management, including deliveries and inventory control.
• Maintain store presentation to reflect visual merchandising guidelines.
• Be a positive role model and contribute to a collaborative team environment.
• Assist with training and development of team members.

Skills

Retail experience

Team collaboration

Communication skills

Proactive & adaptable

Job description

ABOUT THE ROLE

Vivienne Westwood is one of the most iconic British fashion brands, with a strong commitment to its people and the environment. If you’re interested in being part of an organisation that creates high-quality products, promotes awareness for a better world, and offers an excellent benefits package to support its employees, keep reading… Vivienne Westwood is currently seeking an Sales Assistant to join our team at our Conduit store location. This is a full-time, permanent position. Overview of the role and responsibilities

KEY RESPONSIBILITIES

• Demonstrate strong commercial awareness, working in line with brand objectives and KPIs
• Resolve operational and customer issues efficiently, following company policies and procedures
• Provide feedback on store performance, operations, and opportunities for improvement
• Support the achievement of sales targets and contribute to overall store performance
• Handle cash and card transactions in accordance with company guidelines
• Support stock management processes, including deliveries, transfers, and inventory control
• Maintain high standards of store presentation, ensuring a clean, organised environment in line with visual merchandising guidelines
• Act as a positive role model, contributing to a collaborative and motivated team environment
• Support the training, coaching, and development of team members where required

WHAT WE ARE LOOKING FOR:

• Previous experience in a retail environment, ideally within a premium or luxury setting
• Experience supporting, motivating, or working collaboratively within a team
• Strong communication skills, with the ability to deliver an excellent customer experience
• A proactive and adaptable approach, with a focus on driving results

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

BENEFITS

• Commission/Bonus
• Uniform allowance
• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this.