Seasonal Luxury E‑commerce Customer Experience Associate

Vivienne Westwood

Greater London

On-site

GBP 22,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Staff discounts

Health insurance

Perkbox discounts

Cycle to work

Annual leave

Pension

Training

Hands-on experience

Job summary

Vivienne Westwood is seeking a proactive E-commerce Customer Service Associate to join our online team. You will deliver an exceptional customer experience across email, phone, live chat and social media, supporting customers from pre-sales enquiries to delivery, returns and aftercare.

This seasonal, fixed-term role runs for three months during the Christmas peak. You will collaborate with Logistics, Warehouse, IT, Retail and Finance to ensure a seamless, brand-aligned service experience in a

Qualifications

Experience within an E-commerce/online retail customer service environment.
Excellent communication and interpersonal skills with a strong customer-first approach.
Proficient in CRM platforms such as Salesforce or similar systems.

Responsibilities

Deliver exceptional customer experience across email, telephone, live chat and social media.
Act as first point of contact for customer enquiries with timely resolutions.
Manage customer cases in Salesforce and internal systems within SLAs.
Proactively communicate order updates, returns, exchanges and refunds.
Collaborate with Logistics, Warehouse and Finance to resolve issues and improve the customer journey.