Seasonal Guest Experience Specialist

LULULEMON; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

lululemon is seeking Educators to deliver world-class guest experiences in our retail stores. You will engage with guests, share top-quality product education, and speak authentically about our community and culture.

You will interact with guests to ensure a great experience, assess needs for effective purchases and returns, and facilitate seamless omnichannel transactions while upholding store standards. Join a team that values inclusion, integrity, personal responsibility, and enthusiastic

Qualifications

• Experience delivering world-class guest experiences in retail.
• Ability to articulate product education and benefits.
• Comfort working in a dynamic store environment.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift.

Skills

Guest Experience

Inclusion & Diversity

Integrity/Honesty

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Job description

lululemon is seeking Educators to deliver world-class guest experiences in our retail stores. You will engage with guests, share top-quality product education, and speak authentically about our community and culture.

You will interact with guests to ensure a great experience, assess needs for effective purchases and returns, and facilitate seamless omnichannel transactions while upholding store standards. Join a team that values inclusion, integrity, personal responsibility, and enthusiastic