Seasonal Gift Concierge

baseskillsacademy; United Kingdom; On-site; GBP 12,000 - 18,000; Part time

Job summary

Rituals is seeking a Christmas Advisor for UK & Ireland to create warm, meaningful moments during the festive season. You will proactively connect with customers, understand who they are shopping for and help them discover gifts and products that feel personal.

Join a team that brings festive energy, delivers the Rituals experience and supports holiday sales targets. Availability must be flexible throughout December and weekday hours extend to 9:00pm during peak trading.

Qualifications

• A genuine passion for customer service and creating meaningful moments.
• Positive, approachable and energetic communication style.
• Confident starting conversations and making thoughtful recommendations.
• Collaborative mindset supporting the whole store team.
• Flexible, reliable and resilient in a fast-paced seasonal period.
• Interest in wellbeing, beauty, home fragrance and gifting.

Responsibilities

• Create a warm, welcoming and festive experience for every customer.
• Proactively approach customers and use open questions to understand who they are shopping for, their needs and their budget.
• Build confident knowledge of Christmas Gift Sets, Advent Calendars, seasonal collections and core Rituals products.
• Help customers find the perfect gift and recommend complementary products through thoughtful basket building.
• Create fans, not just sales, by representing the Rituals brand and delivering genuine, memorable service.
• Work flexibly and positively as one team, particularly during weekends, late trading and peak Christmas periods.

Skills

Customer service

Communication

Team collaboration

Flexibility

Job description

Rituals is seeking a Christmas Advisor for UK & Ireland to create warm, meaningful moments during the festive season. You will proactively connect with customers, understand who they are shopping for and help them discover gifts and products that feel personal.

Join a team that brings festive energy, delivers the Rituals experience and supports holiday sales targets. Availability must be flexible throughout December and weekday hours extend to 9:00pm during peak trading.