Christmas Advisors- Rituals

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 16,000 - 21,000; Part time

Job summary

Rituals is hiring a Christmas Advisor in the UK and Ireland. You will create warm, meaningful moments for customers during the busy festive period and help shoppers find thoughtful gifts and Rituals products.

You will bring festive energy, support Christmas sales targets, and work with the store team to deliver the Rituals experience that turns customers into fans. Availability must be flexible in December, with a base contract of 8 hours per week and extended weekday hours to 9:00pm during

Qualifications

• Customer service passion and ability to create warm, meaningful moments.
• Energetic, positive communication style.
• Confidence in starting conversations and making thoughtful recommendations.

Responsibilities

• Create a warm, welcoming and festive experience for every customer.
• Proactively approach customers to understand needs and budget.
• Build knowledge of Christmas Gift Sets, Advent Calendars and Rituals products.
• Help customers find the perfect gift and recommend complementary products.
• Represent the Rituals brand with genuine, memorable service.
• Work flexibly and positively with the store team, especially weekends and peak periods.

Skills

customer service

positive energy

conversation starting

team collaboration

flexibility

Job description

Rituals Christmas Advisor

UK and Ireland

Create meaningful moments and help every customer discover the perfect Christmas gift.

Role purpose

As a Rituals Christmas Advisor, you will help create warm, meaningful and memorable moments for every customer during our busiest and most exciting time of the year. You will proactively connect with customers, understand who they are shopping for and help them discover thoughtful gifts and products that feel personal.

You will bring positive festive energy to the store, work closely with the team and confidently support Christmas sales targets while delivering the outstanding Rituals experience that turns customers into loyal fans.

Business impact

You will interact directly with customers, answer questions, provide confident guidance and increase sales through genuine connections, product storytelling, demonstrations and thoughtful recommendations. Your contribution will help elevate the in-store experience throughout the Christmas trading period.

Working relationships

• Reports to the Store Manager
• Works as part of the store team
• Supports and guides colleagues who are new to the role
• Works closely with other Advisors to deliver a seamless customer experience

Creativity and approach

You will aim to be best in class within your store. You are flexible, proactive and enthusiastic about creating meaningful moments through our products and the Rituals philosophy. You remain calm, welcoming and solutions-focused during busy peak trading periods.

Key responsibilities

• Create a warm, welcoming and festive experience for every customer.
• Proactively approach customers and use open questions to understand who they are shopping for, their needs and their budget.
• Build confident knowledge of Christmas Gift Sets, Advent Calendars, seasonal collections and core Rituals products.
• Help customers find the perfect gift and recommend complementary products through thoughtful basket building.
• Create fans, not just sales, by representing the Rituals brand and delivering genuine, memorable service.
• Work flexibly and positively as one team, particularly during weekends, late trading and peak Christmas periods.

What you will bring

• A genuine passion for customer service and creating meaningful moments
• A positive, approachable and energetic style
• Confidence in starting conversations and making thoughtful recommendations
• A collaborative mindset and willingness to support the whole store team
• Flexibility, reliability and resilience during a fast-paced seasonal period
• An interest in wellbeing, beauty, home fragrance and gifting

The Rituals experience

Christmas at Rituals is about helping customers slow down, connect and give with meaning. As a Christmas Advisor, you will make festive shopping feel personal and enjoyable, one customer and one meaningfulmoment at a time.

The key details are:

Base contract: 8 hours per week, with the opportunity for additional overtime

Availability: Must be flexible throughout December

December trading: Our weekday opening hours will be extended until 9:00pm