Christmas Advisors- Rituals

Battersea Power Station; Greater London; On-site; GBP 4,000 - 6,000; Part time

Job summary

Rituals is seeking a Christmas Advisor for our Battersea Power Station store to create warm, memorable moments for every customer during the festive peak. You will proactively engage shoppers, understand who they are shopping for, and guide them to thoughtful gifts while delivering Rituals’ signature experience.

Join a supportive store team, stay customer-focused, and adapt during busy December trading. Availability must cover December, with extended weekday hours during peak periods.

Qualifications

• Passion for customer service and creating meaningful moments.
• Confident in starting conversations and making thoughtful recommendations.
• Collaborative mindset and willingness to support the store team.
• Flexible, reliable and resilient during fast-paced seasonal periods.

Responsibilities

• Create a warm, welcoming, festive experience for every customer.
• Proactively engage customers, ask open questions, understand gifts and budgets.
• Build knowledge of Christmas Gift Sets, Advent Calendars and Rituals products.
• Help customers find perfect gifts and recommend complementary items.
• Represent the Rituals brand and deliver genuine, memorable service.
• Work flexibly, especially during weekends, late trading and peak periods.

Skills

Customer service

Conversation skills

Teamwork

Flexibility

Wellbeing interest

Job description

Rituals Christmas Advisor

UK and Ireland

Role purpose

As a Rituals Christmas Advisor, you will help create warm, meaningful and memorable moments for every customer during our busiest and most exciting time of the year. You will proactively connect with customers, understand who they are shopping for and help them discover thoughtful gifts and products that feel personal. You will bring positive festive energy to the store, work closely with the team and confidently support Christmas sales targets while delivering the outstanding Rituals experience that turns customers into loyal fans.

Business impact

You will interact directly with customers, answer questions, provide confident guidance and increase sales through genuine connections, product storytelling, demonstrations and thoughtful recommendations. Your contribution will help elevate the in-store experience throughout the Christmas trading period.

Working relationships

• Reports to the Store Manager
• Works as part of the store team
• Supports and guides colleagues who are new to the role
• Works closely with other Advisors to deliver a seamless customer experience

Creativity and approach

You will aim to be best in class within your store. You are flexible, proactive and enthusiastic about creating meaningful moments through our products and the Rituals philosophy. You remain calm, welcoming and solutions-focused during busy peak trading periods.

Key Responsibilities

• Create a warm, welcoming and festive experience for every customer
• Proactively approach customers and use open questions to understand who they are shopping for, their needs and their budget
• Build confident knowledge of Christmas Gift Sets, Advent Calendars, seasonal collections and core Rituals products
• Help customers find the perfect gift and recommend complementary products through thoughtful basket building
• Create fans, not just sales, by representing the Rituals brand and delivering genuine, memorable service
• Work flexibly and positively as one team, particularly during weekends, late trading and peak Christmas periods

What You Will Bring

• A genuine passion for customer service and creating meaningful moments
• A positive, approachable and energetic style
• Confidence in starting conversations and making thoughtful recommendations
• A collaborative mindset and willingness to support the whole store team
• Flexibility, reliability and resilience during a fast-paced seasonal period
• An interest in wellbeing, beauty, home fragrance and gifting

The Rituals Experience

Christmas at Rituals is about helping customers slow down, connect and give with meaning. As a Christmas Advisor, you will make festive shopping feel personal and enjoyable, one customer and one meaningful moment at a time.

Base contract: 8 hours per week, with the opportunity for additional overtime

Availability: Must be flexible throughout December

December trading: Our weekday opening hours will be extended until 9:00pm