Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Amazon; London; Remote; GBP 25,000 - 30,000; Full time

Job summary

Join Amazon as a Seasonal Customer Care Representative to assist customers in managing their medications and improving wellness. This fully remote role involves handling customer inquiries via multiple channels and requires excellent communication skills alongside a strong ability to multitask in a dynamic environment. Successful candidates may transition to a permanent position based on business needs.

Qualifications

• 6+ months of experience working with computer and web-based tools.
• Experience related to handling phone and email customer service.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist customers virtually with billing, service questions, and technical support.
• Manage inbound and outbound calls effectively.
• Resolve issues by partnering with pharmacists when necessary.

Skills

Excellent communication skills

Multitasking

Customer service

Education

High school or equivalent diploma

Tools

Computer and web-based tools

Job description

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

As a Seasonal Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.

This position is fully remote and you will be working from home virtually. This role will require you to work a variable schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements. Though this is a Seasonal role, there may be an opportunity to convert to a permanent, blue badge employee with Amazon based on business need.
#everydaybetter

Key job responsibilities
• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
• Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy

BASIC QUALIFICATIONS

- High school or equivalent diploma
- 6+ months of working with computer and web based tools experience
- Experience multitasking with phone and computer skills
- Submit and pass a pre-employment drug test in order to be considered

PREFERRED QUALIFICATIONS

- 1+ years of relevant phone or email customer service experience
- Experience working in healthcare environment
- Excellent communication skills (spoken and written)
- Experience working in a customer service or call center
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
- Demonstrated ability to work as a team member

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.