Seasonal Customer Advisor: Christmas Gifts & Service

Boots; Keswick; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts across Boots and /?

Wellbeing support

Staff discounts

Job summary

Boots is seeking a Seasonal Customer Advisor to warmly assist shoppers during the peak season in London-area stores. You’ll help customers choose gifts, manage stock, and support deliveries while maintaining a friendly, fast-paced service.

You'll work across store areas, use tills and self-checkouts, and thrive in a team-driven environment. This temporary role offers holiday schedule flexibility and potential longer-term opportunities depending on local availability.

Qualifications

• Bank holidays availability including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day and New Year's Day.
• Customer-focused — enjoys talking to people and helping customers have a great experience.
• Team player — supports others and cares about team success.
• Operations ready — comfortable balancing customer service with stock, fulfilment and shop floor tasks.
• Proactive attitude — sees what needs doing and takes ownership.
• Resilient — stays positive and focused during busy periods.
• Energy and stamina — keeps energy high throughout long, active shifts.
• Confident asking questions — asks for help when needed to get things right. Comfortable with technology — learns new systems and confidently uses handheld devices, tills and self-checkouts.

Responsibilities

• Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
• Create memorable customer experiences through friendly, personalised service.
• Help customers complete purchases using tills and self-checkouts.
• Replenish stock and keep shelves full
• Support deliveries and help organise stock in the stockroom.
• Keep the store and shopping areas look their best.
• Work across different areas of the store and support your team wherever help is needed.

Skills

Customer service

Communication

Teamwork

Adaptability

Tools

Handheld devices

Tills & self-checkouts

Job description

Boots is seeking a Seasonal Customer Advisor to warmly assist shoppers during the peak season in London-area stores. You’ll help customers choose gifts, manage stock, and support deliveries while maintaining a friendly, fast-paced service.

You'll work across store areas, use tills and self-checkouts, and thrive in a team-driven environment. This temporary role offers holiday schedule flexibility and potential longer-term opportunities depending on local availability.