Seasonal Customer Advisor – Christmas Gift Guru

Boots; Stratford-upon-Avon; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Generous employee discount across Boot

Discounts at nationwide retailers

24/7 counselling and wellbeing support

Job summary

Boots is hiring a Seasonal Customer Advisor in London. You’ll welcome customers, help them find gifts and offers, and provide friendly, personalised service to create feel-good moments during the busy season.

The role supports deliveries, replenishes stock and keeps the store looking its best. You’ll join a collaborative team, work across areas, and enjoy industry‑recognised training with opportunities depending on local availability.

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day and New Year’s Day.
• Customer-focused — enjoys talking to people and helping customers have a great experience.
• Team player — supports others and cares about team success.
• Operations ready — comfortable balancing customer service with stock, fulfilment and shop floor tasks.
• Proactive attitude — sees what needs doing and takes ownership.
• Resilient — stays positive and focused during busy periods.
• Energy and stamina — keeps energy high throughout long, active shifts.
• Confident asking questions — asks for help when needed to get things right. Comfortable with technology — learns new systems and confidently uses handheld devices, tills and self-checkouts.

Responsibilities

• Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
• Create memorable customer experiences through friendly, personalised service.
• Help customers complete purchases using tills and self-checkouts.
• Replenish stock and keep shelves full.
• Support deliveries and help organise stock in the stockroom.
• Keep the store and shopping areas look their best.
• Work across different areas of the store and support your team wherever help is needed.

Skills

Customer-focused

Team player

Operations ready

Proactive attitude

Resilient

Energy and stamina

Confident asking questions

Comfortable with technology

Job description

Boots is hiring a Seasonal Customer Advisor in London. You’ll welcome customers, help them find gifts and offers, and provide friendly, personalised service to create feel-good moments during the busy season.

The role supports deliveries, replenishes stock and keeps the store looking its best. You’ll join a collaborative team, work across areas, and enjoy industry‑recognised training with opportunities depending on local availability.