Seasonal Coffee Retail Assistant Elevate Customer Experience

Battersea Power Station; Greater London; On-site; GBP 11,000 - 19,000; Part time

Benefits offered by this job

Online Discounts

Employee Assistance

Crew Card

Friends Discount

Meals on Duty

Social Events

Job summary

Grind is seeking a confident Seasonal Retail Assistant for our Battersea truck in London. This 3‑month fixed-term role focuses on sales, customer engagement and product recommendations, aligned with Friday–Sunday opening hours.

You’ll help customers explore Grind—from bean to cup, machines to merch—while supporting friendly, energetic service that drives sales and a great brand experience.

Qualifications

• Experience in retail, hospitality, customer service or sales is preferred.
• Ability to build rapport with customers and start conversations.
• Confidence recommending products and upselling.
• Proactive, commercially minded with strong customer experience focus.
• Interest in coffee and enthusiasm for Grind’s products.

Responsibilities

• Welcome customers and create a warm Grind experience.
• Proactively start conversations and understand customer needs.
• Build knowledge of coffee machines, blends, pods, subscriptions, accessories and merch.
• Demonstrate products and help customers choose the right option.
• Recommend relevant add-ons to increase basket value.
• Introduce customers to Grind subscriptions and other ways to enjoy Grind at home.
• Work towards sales targets including conversion and average transaction value.
• Keep displays stocked, organised and attractive; support replenishment and daily operations.
• Bring Always Focused, Never Finished to life across the customer journey.

Skills

Retail experience

Customer service

Sales

Communication

Job description

Grind is seeking a confident Seasonal Retail Assistant for our Battersea truck in London. This 3‑month fixed-term role focuses on sales, customer engagement and product recommendations, aligned with Friday–Sunday opening hours.

You’ll help customers explore Grind—from bean to cup, machines to merch—while supporting friendly, energetic service that drives sales and a great brand experience.