Seasonal Retail Assistant - GRIND

Battersea Academy for Skills & Employment; Greater London; On-site; GBP 11,000 - 19,000; Part time

Benefits offered by this job

Discounts online

Employee Assistance Program

Crew Card

Friends & Family Discount

Meals on Duty

Social Events

Job summary

Grind is recruiting a Seasonal Retail Assistant for our Battersea Power Station location. This fixed-term role supports the Friday–Sunday opening hours during peak season, focusing on helping customers explore Grind beyond coffee—from beans and machines to subscriptions and merch.

You’ll be part of a busy, customer-first team in London, with opportunities to grow within the business based on performance and future needs.

Qualifications

• Previous experience in retail, hospitality, customer service or sales.
• Natural ability to build rapport with customers.
• Confident in recommending products and upselling.
• A proactive, commercially minded approach with strong customer focus.
• An interest in coffee and enthusiasm to become Grind expert.

Responsibilities

• Welcome customers and create a warm Grind experience.
• Proactively start conversations and understand customer needs.
• Build knowledge of Grind’s products and merchandise.
• Demonstrate products and help customers choose options.
• Recommend add-ons and subscriptions to increase basket value.
• Introduce customers to Grind subscriptions and home options.
• Work toward sales targets and average transaction value.
• Keep displays stocked and retail operations running smoothly.
• Bring Grind’s Always Focused, Never Finished ethos to life.

Skills

Retail experience

Customer service

Sales ability

Communication skills

Interest in coffee

Job description

GRIND is recruiting

Seasonal Retail Assistant
Fixed Term · Battersea Power Station Grind, United Kingdom

A bit about us.
Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we’ve expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.
Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We’re a bustling hub in the heart of London’s most iconic places, known for serving our specialty coffee and renowned bottomless brunches.

We think coffee can be a force for good. Whether it’s through creating the UK’s first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we’re on a mission to be the world’s most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods’ worth of ocean-bound plastic.

A bit about the role.
We’re looking for a confident, customer-focused Seasonal Retail Assistant to join our Battersea truck. This is a sales-led role focused on helping customers discover Grind beyond their daily coffee — from bean to cup and pod machines to beans, pods, subscriptions, accessories and merch. You’ll understand what each customer is looking for, make thoughtful recommendations and spot opportunities to add to their purchase without making it feel like a hard sell.
This role is a 3-month fixed-term contract, with flexibility aligned to our Friday–Sunday opening hours, initially supporting the team during a period of increased seasonal demand. While this is a fixed-term position, there may be opportunities to explore longer-term roles within the business depending on performance and future business needs.

Role responsibilities.

• Welcome customers and create a warm, knowledgeable Grind experience.
• Proactively start conversations and understand what each customer is looking for.
• Build strong knowledge of our coffee machines, blends, pods, subscriptions, accessories and merchandise.
• Confidently demonstrate products and help customers choose the right option for them.
• Recommend relevant add-ons and complementary products to increase basket value.
• Introduce customers to Grind subscriptions and other ways to enjoy Grind at home.
• Work towards sales targets including conversion, average transaction value and add-on sales.
• Keep retail displays stocked, organised and looking their best, supporting replenishment, product availability and smooth day-to-day retail operations.
• Bringing Always Focused, Never Finished to life through constant improvement, fresh thinking and innovation across every touchpoint of the customer journey.
  You’ll have.
• Previous experience in retail, hospitality, customer service or sales.
• A natural ability to build rapport and start conversations with customers.
• Confidence recommending products, upselling and asking for the sale.
• A proactive, commercially minded approach with great attention to customer experience.
• An interest in coffee and enthusiasm for becoming an expert in Grind’s products.
  Diversity and Inclusion.
  Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
  If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy a staff meal on shifts over 6 hours.
• Social Events: Join us for team social events to connect and have fun.
  Salary.
  Up to £14ph + Retail Sales Incentives