Assistant General Manager

Grind; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

NEST Pension

Stream earnings access

Referral Bonus

Discounts online

Crew Card

Meals on Duty

Social Events

Enhanced Maternity and Paternity

Wellbeing Allowance

Job summary

Grind, a London-based coffee company, is seeking an Assistant General Manager to lead the Front of House team and support the General Manager. The role focuses on delivering exceptional service, managing a fast-paced cafe, and maintaining Grind’s vibrant culture across sites.

You’ll bring strong hospitality management experience, hands-on leadership, and a proactive attitude to ensure daily operations meet targets and maintain high standards of guest experience at Grind locations in London.

Qualifications

• Excellent communication skills to enable effective dialogue with colleagues and customers.
• Strong managerial skills and a natural ability to lead.
• Ability to problem solve and elevate complaints accordingly.
• Dedicated team-player, who strives for excellence and leads by example.
• Strong time-management and prioritisation skills.

Responsibilities

• Successfully run a high volume & fast-paced coffee-bar in line with company standards
• Open and close down site confidently and competently when required
• Possess a full understanding of Steps of Service in line with company standards
• Effectively support in leading a Front of House team of employees and manage communications with the Operations Team clearly
• Create daily brief sheets for all Front of House sections of the site
• Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager
• To help the General Manager ensure that all staff receive regular training, according to Grind’s procedures, relevant to their job description, that training is documented, and kept on file
• To motivate all staff and project a positive attitude at all times
• Promote and enhance Front of House team engagement and happiness at work
• Display a smart and professional appearance, representing the company in a positive manner
• To undertake regular team meetings and participate in necessary Management meetings

Skills

Communication

Leadership

Problem solving

Team player

Time management

Job description

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.

Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

We’re looking for the next generation of Assistant General Managers (AGMs) here at Grind. As AGM of course we expect the usual stuff on a day-to-day basis, running your site in style and supporting your General Manager to meet site targets and team goals.

You will be competent in leading the Front of House team, driving service and sales, and be the constant face of energy on site at all times! The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on delivering the best service. Therefore, you will need to have previous experience in hospitality management, strong experience in leading & developing a team, and a hands on approach/attitude.

Role responsibilities.

• Successfully run a high volume & fast-paced coffee-bar in line with company standards
• Open and close down site confidently and competently when required
• Possess a full understanding of Steps of Service in line with company standards
• Effectively support in leading a Front of House team of employees and manage communications with the Operations Team clearly
• Create daily brief sheets for all Front of House sections of the site
• Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager
• To help the General Manager ensure that all staff receive regular training, according to Grind’s procedures, relevant to their job description, that training is documented, and kept on file
• To motivate all staff and project a positive attitude at all times
• Promote and enhance Front of House team engagement and happiness at work
• Display a smart and professional appearance, representing the company in a positive manner
• To undertake regular team meetings and participate in necessary Management meetings

You’ll have.

• Excellent communication skills to enable effective dialogue with colleagues and customers
• Strong managerial skills and a natural ability to lead
• Ability to problem solve and elevate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
• Strong time-management and prioritisation skills

Diversity and Inclusion.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• NEST Pension: We offer a pension scheme to help you plan for your future.
• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
• Financial support: access to interest-free, short-term loans when you need them most
• Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent to our team
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 12 hours
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
• Wellbeing Allowance: Up to £75 annually to spend on your wellbeing.

Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.