Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Belfast City District; On-site; GBP 17,000 - 19,000; Part time

Job summary

H&R Block in Belfast is seeking a seasonal Client Service Professional/Receptionist to deliver exceptional client service and manage front-desk duties. You will greet clients, schedule appointments, and guide them to the right tax professional while supporting a busy, friendly office environment.

The role emphasises multi-tasking, strong organization, and professional communication, with an opportunity to work across multiple client interactions via in-person, phone, or virtual channels.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block in Belfast is seeking a seasonal Client Service Professional/Receptionist to deliver exceptional client service and manage front-desk duties. You will greet clients, schedule appointments, and guide them to the right tax professional while supporting a busy, friendly office environment.

The role emphasises multi-tasking, strong organization, and professional communication, with an opportunity to work across multiple client interactions via in-person, phone, or virtual channels.