Seasonal Client Service Specialist

H&R Block; Scotland; On-site; GBP 12,000 - 15,000; Part time

Job summary

H&R Block in Scotland is hiring a seasonal Client Service Professional/Receptionist to welcome clients, answer calls and connect them with the right tax professional. You will handle scheduling, assist clients in person, over the phone or virtually, and help maintain a tidy, organized office.

This role requires a friendly demeanor, multitasking, and solid knowledge of Microsoft Office. Join a franchise office that emphasizes customer service and professional growth, with flexible shifts and the

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced experience

Customer service

Multi-tasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Scotland is hiring a seasonal Client Service Professional/Receptionist to welcome clients, answer calls and connect them with the right tax professional. You will handle scheduling, assist clients in person, over the phone or virtually, and help maintain a tidy, organized office.

This role requires a friendly demeanor, multitasking, and solid knowledge of Microsoft Office. Join a franchise office that emphasizes customer service and professional growth, with flexible shifts and the