Seasonal Chocolate Gifts Specialist

Hotel Chocolat; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

£13.05 per hour

Incentives based on performance

50% staff discount

70% discount off a stay in our Hotel

Career progression opportunities

Job summary

Hotel Chocolat is seeking a Seasonal Sales Advisor to join during the festive peak. You will guide customers through our premium chocolate range, help them choose gifts, check allergens, and process sales with friendly, proactive service.

You’ll contribute to a vibrant store environment, support deliveries and stock, and enjoy staff discounts and development opportunities within our growing brand.

Qualifications

• Experience in customer-facing roles preferred.
• Reliability and flexibility to meet store needs during busy periods.
• Good communication and interpersonal skills.

Responsibilities

• Immersing customers in Hotel Chocolat and seasonal products.
• Help customers find the perfect gift and advise on allergens.
• Assist with deliveries and replenishment as needed.
• Process transactions, refunds and exchanges at the till.
• Maintain high store and café standards to WOW customers.
• Prepare beverages and snacks in café areas if applicable.

Skills

Customer service

Reliable & flexible

Communication

Cash handling

Job description

Hotel Chocolat is seeking a Seasonal Sales Advisor to join during the festive peak. You will guide customers through our premium chocolate range, help them choose gifts, check allergens, and process sales with friendly, proactive service.

You’ll contribute to a vibrant store environment, support deliveries and stock, and enjoy staff discounts and development opportunities within our growing brand.