Seafreight Export Coordinator

FORGE; Chelmsford; Hybrid; GBP 27,000; Full time

Job summary

An established industry player is seeking an Export Seafreight Coordinator to oversee the export process from start to finish. This role involves liaising with customers, suppliers, and transport companies to ensure efficient operations. You will be the first point of contact for customers, developing strong relationships and ensuring all documentation is handled accurately and timely. With a supportive operations team, you will work towards continuous improvement while achieving personal objectives. This position offers a hybrid working model after training, making it an exciting opportunity for those with export experience looking to grow in a dynamic environment.

Qualifications

• Proven experience in export coordination is essential.
• Strong communication skills are required for liaising with customers.

Responsibilities

• Manage the export process from start to finish.
• Liaise with customers and suppliers to ensure smooth operations.

Skills

Export documentation

Customer communication

Relationship management

Organizational skills

Education

Experience in export coordination

Job description

Our client in Chelmsford is looking for an Export Seafreight Coordinator

MAIN WORKING RELATIONSHIPS

Reporting to and working with the Operations Manager, the Export Coordinator will work closely with customers, clients, and agents.

GENERAL PURPOSE OF THE POSITION

The Export Coordinator is responsible for liaising between customers, suppliers, and transport companies to ensure an efficient operational service is provided.

Essential Duties And Responsibilities

1. Manage the export process from start to finish;
2. Use the most appropriate method of communication when being the first point of contact for all customers;
3. Develop and maintain effective working relationships with key customers to develop more business opportunities;
4. Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met;
5. Liaise with Customers, Customs, and Operations Departments ensuring all documents are received within the designated time frame;
6. Organise and distribute on-hand reports to clients within the required timeframe;
7. Obtain all necessary information to ensure correct measures are in place and customer needs are met;
8. Liaise between Suppliers, Forwarders, and agents to obtain up-to-date shipment information;
9. Ensure customers are fully informed of the progress of their shipments;
10. Provide transport companies with the relevant information to ensure customer delivery requirements are met;
11. Ensure correct documentation is on file and act accordingly as set out in the instructions;
12. Complete export documentation and invoicing within the required timeframe;
13. Any other duties as required by management for the smooth and efficient operation of the department.

Continuous Improvement

Work with the operations team to continually improve processes and business performance; support changes necessary to advance the department and business; and work to achieve personal objectives set at appraisal or monthly/quarterly reviews.

Key Performance Indicators

• Achieve agreed individual objectives;
• Understand and adhere to all Company policies and procedures relevant to the role.

The hours are 9am to 5pm, Monday to Friday, with hybrid working once training is complete.

Salary c£27K depending on experience.

• We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us, your application has been unsuccessful.