Sea Import Customer Services Coordinator

TN United Kingdom; Rainham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading supply chain logistics company is seeking an Ocean Import Customer Services Coordinator in Rainham. The role involves providing excellent customer service, managing import container movements, and ensuring timely consignments. With the option to work remotely up to 3 days a week, this position offers a dynamic work environment and opportunities for growth in the logistics sector.

Qualifications

• Experience in Ocean Freight Forwarding required.
• Excellent customer service and administrative skills.

Responsibilities

• Manage container movements for imported goods.
• Provide transactional support such as customs clearance.
• Maintain accurate data in the systems.

Skills

Customer Service

Stakeholder Management

Communication

Tools

MS Office

Job description

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Sea Import Customer Services Coordinator, Rainham

Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

6644a35ffcdc

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Our client, a Supply Chain Logistics company, is currently looking to recruit an Ocean Import Customer Services Coordinator to join their team in Rainham.

You will have the opportunity to work remotely up to 3 days per week.

As the Import Customer Services Coordinator, you will provide excellent customer service to the company's import clientele, acting as the primary contact for clients and providing ad-hoc freight quotations, with opportunities to up-sell the company's services.

Daily responsibilities include managing container movements for imported goods, ensuring consignments are moved on time, and maintaining accurate data in the systems.

Other duties include:

• Managing import container movements for clients
• Collaborating with origin offices to ensure correct and timely movement of consignments
• Providing transactional support such as customs clearance and haulage
• Communicating and escalating issues as necessary
• Maintaining high standards of operational accuracy and service
• Observing deadlines and SOPs
• Generating and maintaining control sheets for tracking consignments
• Monitoring and controlling costs and revenue at the job-file level

The ideal candidate will have experience in Ocean Freight Forwarding, excellent customer service and administrative skills, stakeholder management, and good communication skills (both written and verbal). Basic IT skills (MS Office) are also required.

Contact us today at emailprotected or call 0203 906 6020.

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