VIP Host

Merlin Entertainments Group; Windsor; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant team at a beloved children's theme park as a VIP Host, where you'll create unforgettable experiences for guests. This role involves delivering tailored VIP services, from behind-the-scenes tours to exclusive interactions, all while ensuring the highest standards of professionalism and guest satisfaction. Ideal candidates are enthusiastic, confident communicators who thrive in a dynamic environment. Enjoy perks like discounts on LEGO products, free tickets to attractions, and a supportive work culture that values your contributions. If you're ready to make magical memories, this opportunity awaits you!

Benefits

40% discount off LEGO sets

20 free tickets for Merlin Attractions

25% discount in Merlin shops

Pro rata holiday allowance

Private pension scheme

Life assurance scheme

Employee assistance programme

Access to employee discounts

Free staff parking

Ongoing training & development

Qualifications

• Self-motivated individuals with excellent resort knowledge.
• Ability to manage time effectively and meet guest needs.
• Professional representative maintaining confidentiality.

Responsibilities

• Deliver VIP experiences ensuring guests have remarkable days.
• Assist all departments to meet guest requirements.
• Maintain high standards of professionalism.

Skills

Excellent communication skills

Time management

Professionalism

Customer service

Job description

What you'll bring to the team

VIP Host

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: Hours: Weekends & Holidays, shift times vary but can start from 7:00am (early shift) and finish after 11:00pm (late shift)

Contract Type: Seasonal, until Winter 2025

Here at the LEGOLAND Windsor Resort we are getting ready for our 2025 season, and we are recruiting for a VIP Host to join our AWESOME VIP Team!

Our VIP Hosts create, develop and deliver a wide range of set and bespoke experiences for our guests, while managing an extensive client base. We are looking for people to join the team who are eager, talkative and confident with our guests while having the desire to deliver the most incredible VIP experiences.

In this position, it will be your responsibility to deliver all experiences in our portfolio to our VIP’s, ensuring that they can maximise their time with us and have the most remarkable day. Your role will vary from feeding the sharks at Deep Sea Adventure to taking guests behind the scenes of the infamous Miniland to explore how we look after over 40 million bricks!

Naturally our VIP Hosts hold themselves to the highest standards of professionalism and confidentiality, setting a great example for the rest of the resort.

Qualifications & Experience

• Highly self-motivated individuals who have an excellent knowledge of the resort to deliver the very best experiences on park
• You will need to manage your time effectively, ensure the guests needs are met at every point of the day and, most importantly, be an excellent communicator
• You must also be comfortable with assisting all departments across the resort in order to meet the requirements of your guests and have the ability to prioritise your workload, ensuring the guests needs are satisfied
• You will be a professional department representative, maintaining complete confidentiality when working with high profile guests

Due to the shift times of this role, we will only be accepting applications from candidates over the age of 18

Benefits

• Pay of £11.00 – £12.21 per hour (age related)
• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for a VIP Host to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £11.00/Hr.-GBP £12.21/Hr.