Sea Freight Operations Coordinator

HR GO Group; Ashford; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

HR GO Group in Ashford, Kent is seeking a Sea Freight Administrator to join a busy, customer-focused sea freight operation. You will be the first point of contact for customers and partners, providing updates and progressing clearances to ensure shipments move smoothly through UK ports.

No prior experience is required; full training can be provided. You must be computer literate and have your own transport, with flexible hours during peak periods.

Qualifications

• Strong IT skills and proficiency with MS Office
• Excellent written and verbal communication
• Able to work under pressure and manage changing priorities
• Flexible approach to working hours during peak periods
• Own transport is essential

Responsibilities

• Act as the first point of contact for customers, hauliers and overseas agents, supporting daily operations
• Support customs clearance of sea freight shipments into the UK via multiple ports
• Provide daily customer updates on sea freight arrivals and merchant haulier deliveries
• Coordinate with shipping lines regarding DROs and general shipment queries
• Communicate with Port Health/Plant Health, Port Authorities and UK Border Force to resolve clearance issues
• Process CHED-D, CHED-P, CHED-PP and organic applications
• Raise customer invoices as shipments are delivered and liaise with the accounts team on shipping line pre-payments
• Respond promptly and accurately to customer/service provider queries
• Support/lead activity within the team to deliver excellent customer service
• Be available for occasional after-hours calls (company mobile phone and laptop provided)

Skills

Written communication

Verbal communication

IT literacy

Multitasking

Adaptability

Work under pressure

Own transport

Tools

Microsoft Office

Job description

HR GO Group in Ashford, Kent is seeking a Sea Freight Administrator to join a busy, customer-focused sea freight operation. You will be the first point of contact for customers and partners, providing updates and progressing clearances to ensure shipments move smoothly through UK ports.

No prior experience is required; full training can be provided. You must be computer literate and have your own transport, with flexible hours during peak periods.