Scrum Master

Heathrow Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Excellent pension scheme

Life assurance

Private health insurance

Railcard

Job summary

Heathrow is seeking a Scrum Master to drive agile delivery across our Digital and Technology teams, ensuring operational excellence and an outstanding passenger experience.

You will coach multiple Scrum teams, facilitate ceremonies, remove impediments, and collaborate with product owners to keep backlogs clear and priorities aligned. You’ll mentor other Scrum Masters and promote continuous improvement across Heathrow.

Qualifications

• Proven experience as Scrum Master or Agile Coach in complex projects
• Strong understanding of Scrum, Kanban, and agile frameworks
• Excellent facilitation and stakeholder management skills
• Experience coordinating multiple teams and dependencies in scaled Agile
• Certified Scrum Master (CSM), SAFe or equivalent
• Experience in aviation/transport or complex operations
• Knowledge of DevOps practices

Responsibilities

• Leading and coaching multiple Scrum teams to adopt agile practices and principles.
• Facilitating sprint planning, reviews, and retrospectives to maintain alignment.
• Identifying and removing impediments hindering delivery, escalating when needed.
• Collaborating with product owners and stakeholders to prioritise backlogs and clarify goals.
• Driving continuous improvement and promoting learning across teams.
• Mentoring other Scrum Masters to build agile capability across Heathrow.

Skills

Scrum Master

Agile Coaching

Facilitation

Stakeholder Management

Dependency Management

Coaching others

Education

CSM Certification

SAFe Certification

Tools

DevOps tooling

Job description

As a Scrum Master at Heathrow, you will play a pivotal role in driving agile delivery across our technology and business teams. This role is essential to ensuring that Heathrow remains at the forefront of operational excellence and customer experience. You will work within our Digital and Technology function, collaborating closely with product owners, delivery managers, and engineering teams to deliver high-value solutions that keep the airport running smoothly and efficiently.

Your purpose is to champion agile principles, remove delivery obstacles, and foster a culture of continuous improvement. Success in this role means enabling teams to deliver on time, adapt quickly to change, and consistently meet the needs of our passengers and stakeholders. You will be instrumental in shaping how we deliver technology solutions that support Heathrow’s strategic goals.

• Leading and coaching multiple Scrum teams to ensure effective adoption of agile practices and principles.
• Facilitating key Scrum ceremonies, including sprint planning, reviews, and retrospectives, to maintain team alignment and focus.
• Identifying and removing impediments that hinder delivery progress, escalating where necessary to maintain momentum.
• Collaborating with product owners and stakeholders to ensure backlogs are prioritised and delivery goals are clear and achievable.
• Driving continuous improvement initiatives across teams, promoting a culture of learning and adaptability.
• Providing mentorship and guidance to other Scrum Masters, contributing to the development of agile capability across Heathrow.

• Proven experience as a Scrum Master or Agile Coach, with a strong track record of delivering complex projects in an agile environment.
• Deep understanding of Scrum, Kanban, and other agile frameworks, with the ability to apply them pragmatically.
• Excellent facilitation, communication, and stakeholder management skills.
• Strong problem-solving abilities and a proactive approach to removing delivery obstacles.
• Experience working with multiple teams and managing dependencies in a scaled agile environment. Ideally you'll have the following
• Certified Scrum Master (CSM), SAFe, or equivalent agile certification.
• Experience in the aviation, transport, or similarly complex operational environment.
• Knowledge of DevOps practices and tools to support continuous delivery.

Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination.

We are a close-knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.

We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.

Our rewards

• As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work.
• They include an excellent pension scheme, life assurance and access to private health insurance.
• As a rail operator, we can also offer you an ATOC railcard.
• Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.