Product Owner

Heathrow Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Private health insurance

Pension

Learning and development opportunities

Job summary

Heathrow Group is seeking an IT Product Owner to shape the digital products that keep the UK's busiest airport running smoothly. You will translate strategy into roadmaps, collaborate with stakeholders, developers and UX, and ensure value delivery at every stage.

You will champion agile practices, monitor performance with data, prioritise backlogs, and drive improvements that boost efficiency, resilience and passenger experience in a fast-paced, safety-critical environment.

Qualifications

• Experience as a Product Owner or similar in complex IT environments.
• Strong knowledge of agile methodologies and product lifecycle management.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Analytical mindset with experience using data to inform decisions and measure success.
• Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.

Responsibilities

• Own and prioritise the product backlog, ensuring alignment with Heathrow’s strategic goals and operational requirements.
• Collaborate with business stakeholders, developers, and UX teams to define clear product requirements and deliverables.
• Lead the development and delivery of digital solutions that improve efficiency, resilience, and passenger experience.
• Monitor product performance, using data and feedback to drive continuous improvement and maximise value.
• Champion agile practices within the team, fostering a culture of transparency, adaptability, and collaboration.

Skills

Product ownership

Agile methodologies

Stakeholder management

Data-driven decision making

Delivery-focused

Organisational skills

Tools

CSPO

SAFe PO/PM

Job description

Introduction

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Introduction

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more. Tech at Heathrow isn't typical. The scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a-kind careers you won't find anywhere else.

Job Description

At Heathrow, we’re on a mission to transform the way millions of passengers experience travel. As an IT Product Owner, you'll play a pivotal role in shaping the digital products that keep the UK’s busiest airport running smoothly. This is your opportunity to influence technology that underpins critical airport operations, ensuring efficiency, safety, and exceptional service for our passengers and partners.

You’ll join a collaborative, forward-thinking team that thrives on innovation and continuous improvement. Success in this role means delivering products that meet business needs, enhance operational performance, and support Heathrow’s ambition to be a world-class, sustainable hub. You'll work closely with stakeholders across the airport, translating strategic objectives into actionable product roadmaps and ensuring value delivery at every stage.

Your role will involve

• Own and prioritise the product backlog, ensuring alignment with Heathrow’s strategic goals and operational requirements.
• Collaborate with business stakeholders, developers, and UX teams to define clear product requirements and deliverables.
• Lead the development and delivery of digital solutions that improve efficiency, resilience, and passenger experience.
• Monitor product performance, using data and feedback to drive continuous improvement and maximise value.
• Champion agile practices within the team, fostering a culture of transparency, adaptability, and collaboration.

These Skills Are Essential

• Proven experience as a Product Owner or in a similar role within complex IT environments.
• Strong understanding of agile methodologies and product lifecycle management.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Analytical mindset with experience using data to inform decisions and measure success.
• Ability to balance strategic thinking with hands‑on delivery in a fast-paced environment.
• Excellent organisational skills and adaptability to changing priorities.

Ideally, you'd also have the following

• Experience in aviation, transport, or other safety‑critical industries.
• Familiarity with enterprise IT systems and integration challenges.
• Certification in Product Ownership or Agile frameworks (e.g., CSPO, SAFe PO/PM).

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.