Evidence and Knowledge Officer

NHS; Cardiff; On-site; GBP 29,000 - 32,000; Part time

Job summary

Public Health Wales in Cardiff is seeking an Evidence & Knowledge Officer to support the Evidence Service. You will provide essential library functions, conduct brief literature searches, and help stakeholders access public health resources.

Join a dedicated team delivering high quality public health evidence, supportive induction activities, and user training. Hybrid working options and part-time pattern available.

Qualifications

• Higher National Certificate or equivalent with numeracy and English.
• Knowledge of bibliographic databases and public health evidence.
• Experience as a first point of contact for requests and inquiries.
• Experience delivering current awareness services and admin support.
• Experience of working in a library and handling customer inquiries.

Responsibilities

• Provide administrative support to the Evidence Service team and library functions.
• Support induction and familiarisation activities for new staff and users.
• Liaise with colleagues and stakeholders across Public Health Wales and externally.
• Deliver guidance on accessing library resources and evidence products.
• Assist with updating Evidence Service intranet pages under supervision.

Skills

MS Office

Communication

Interpersonal skills

Teamwork

Website maintenance

Education

Higher National Certificate / equivalent

Tools

SharePoint

Job description

BETA This is a new website - your feedback is welcomed to help us improve it.

Main area Administration Grade Band 4 Contract Permanent Hours Part time - 18.75 hours per week (In order to meet the needs of the service, the successful candidate will be required to work Tuesdays & Wednesdays, with the remaining working pattern negotiable on appointment.) Job ref 028-AC188-0926

Site Public Health Wales Town Cardiff Salary £28,819 - £31,626 per annum pro rata Salary period Yearly Closing 08/10/2026 23:59 Interview date 19/11/2026

Welcome to Public Health Wales, the national public health organisation for Wales

Our vision is Working to achieve a healthier future for Wales

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.

Important Note for vacancies offered on a fixed-term or secondment basis. Individuals who hold permanent (substantive) employment within the NHS may only be appointed via secondment. Approval for a secondment must be obtained from your current line manager prior to submitting an application.

Job overview

Public Health Wales’ Evidence Service is seeking to appoint an Evidence and Knowledge Officer to support our team.

Main duties of the job

As an Evidence & Knowledge Officer , you will work as part of a supportive team, contributing to the delivery of high-quality public health evidence and helping promote its effective use.

Key responsibilities include:

Provide administrative support to the Evidence Service team, including for essential library functions overseen by the Evidence Service,and virtual and in-personinductionsand training delivered by the Evidence Service.Support induction andfamiliarisationactivities for new staff and users of the Evidence Service.

Communicate and liaise with colleagues and stakeholders across Public Health Walesandexternally,andprovide a first point of contact for email enquiries,with a specific focus on library and evidence service resources

Deliverpractical instruction and guidance to users on accessing library resources, databases, evidence products and current awareness tools.Provide demonstrations of systems and processes to colleagues and service users as required .

Identify and resolve routine information retrieval issues, escalating more complex matters where appropriate .

Undertakebrief literature searches and identify relevant articles and research papers on given topics.

Assistwith updating and maintaining the Evidence Service intranet pages, under the supervision of senior Evidence Service staff.

Working for our organisation

We are Public Health Wales – the national public health organisation in Wales. Our purpose is ‘Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

Qualifications and Knowledge

• Higher National Certificate, NVQ Level 4, foundation degree, Higher National Diploma or equivalent, or relevant equivalent experience, together witha high levelof numeracy and written and spoken English.
• Knowledge of a range of bibliographic databases and other sources of public health evidence and theirappropriate use.

Experience

• Basicsearching of bibliographic databases andwebsites.
• Experience asafirst point of contact for requests and enquiries.
• Experience of delivering current awareness services.
• Experience performing a wide range of administrative and business support duties.
• Experience of working in a library.
• Previousexperience of dealing with customers,clientsand/or members of the public.

Skills & Attributes

• Competent user of commonMSoffice software(Word, Excel, PowerPoint, Outlook, SharePointetc.).
• Good communication, presentation,and interpersonal skills.
• Flexible and adaptable to work requirements in a changing environment.
• Ability to work as part of a team.
• Website maintenance.

Public Health Wales, reserves the right to close this vacancy early. We therefore encourage early applications.

Priority is given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

If you have a disability and have any particular requirements to enable you to participate in the application process, please contact [e-mail]

IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job.

Using a generic application or automated AI application services, such as Lazy Apply or AI Apply, does not usually provide enough personal evidence of your skills and experience relevant to the role. This can make it difficult for us to assess your suitability and will reduce your chances of being shortlisted.

To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert, providing clear evidence and examples to demonstrate how you meet each requirement.

Visa Sponsorship Eligibility

• If you require sponsorship under the Skilled Worker or Health and Care Visa routes, please ensure you self-assess your eligibility for sponsorship for this role before applying.

If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Please ensure you check your email account regularly.

We are committed to fair, transparent recruitment and believe in equality of opportunity in our workplace and will not tolerate discrimination on grounds of age, disability, gender identity, religion or belief, race or nationality, marriage or civil partnership status, sex, sexual orientation, working pattern, caring responsibilities, trade union activity or political beliefs – or on any other grounds. We welcome applications from individuals seeking flexible working arrangements.

The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.

In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy . An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.