SCORCH Automation Engineer – Remote

Atos SE; Birmingham; Hybrid; GBP 60,000 - 95,000; Full time

Benefits offered by this job

25 days paid leave

Pension scheme

Private medical cover

Income protection

Life assurance

Flex Benefits Program

Job summary

Atos is seeking a Server Tooling and Orchestration Specialist in the UK to support and evolve automation platforms, enabling automated service delivery and AI-enabled operations across customer environments.

You will work in a governed ITIL-based environment, maintaining SCORCH environments, developing runbooks, and integrating with ServiceNow and AD/AAD while collaborating with stakeholders. This role offers UK remote flexibility with national mobility.

Qualifications

• Strong hands-on experience administering, supporting, and troubleshooting Microsoft System Center Orchestrator (SCORCH), ideally SCORCH 2022 or later.
• Experience designing, maintaining, testing, and deploying Orchestrator runbooks within enterprise environments.
• Advanced PowerShell scripting and automation experience.
• Experience automating and integrating with Active Directory, Exchange Online, Azure AD / Entra ID, and related Microsoft technologies.
• Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations.
• Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool integrations.
• Understanding of Microsoft SQL Server administration fundamentals relevant to Orchestrator databases and platform support.
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex automation, runbook, database, and integration issues.
• Experience supporting lifecycle activities including patching, upgrades, resilience testing, capacity management, and platform transitions.
• Ability to understand automation logic, workflow design, runbook content, and operational dependencies across large enterprise environments.
• Experience working within an ITIL-based environment, including Incident, Change, Problem, and Release Management.
• Strong communication, documentation, and stakeholder management skills.
• Proactive and self-motivated approach with the ability to work independently and take ownership of tasks and issues.
• Ability to remain calm and effective under pressure, particularly during critical situations.
• Experience supporting Microsoft SCORCH runbooks and automation services is essential.
• Strong experience in runbook development, troubleshooting, PowerShell automation, and lifecycle management.
• Flexibility to support out-of-hours activities where required.
• Experience with Kelverion Integration Packs, including ServiceNow REST, SQL Server, data manipulation, text manipulation, and runbook management.
• Experience supporting highly available SCORCH architectures.
• Knowledge of SQL Always-On Availability Groups, Hyper-V Replica, or equivalent resilience technologies.
• Experience with VMware PowerCLI, virtualisation platforms, hybrid data centre environments, or wider infrastructure automation tooling.
• Customer-facing experience with a strong focus on service delivery, operational ownership, and stakeholder confidence.
• Experience working within secure, regulated, or highly governed customer environments.

Responsibilities

• Administer, support, and maintain assigned infrastructure tooling environments, including Microsoft System Center Orchestrator.
• Maintain the availability, health, performance, and resilience of production and non-production SCORCH environments.
• Support, troubleshoot, and optimise SCORCH runbooks and PowerShell-based automation workflows used for request fulfilment and operational automation.
• Diagnose and resolve failed automations, integration issues, and workflow errors impacting business or operational services.
• Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD / Entra ID, Exchange Online, Microsoft Teams, and other connected platforms.
• Plan, schedule, and control lifecycle activities including patching, upgrades, capacity management, release activities, and platform maintenance.
• Produce and maintain operational documentation, runbook guidance, knowledge articles, and support procedures.
• Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement initiatives.
• Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes, and defined change windows.
• Support service restoration and major incident activities where automation, monitoring, or integration services are impacted.
• Contribute to ongoing service improvement and platform optimisation initiatives.
• Location: UK-based. Remote working is available, with national mobility required.
• 25 days paid leave plus National Holidays
• pension scheme with contributions matched up to 10%
• Private medical cover
• Income protection
• Life assurance
• Flex Benefits Program
• We are a care leaver friendly employer.

Skills

SCORCH admin

PowerShell scripting

Orchestrator runbooks

ServiceNow integration

Active Directory/AAD

SCOM integration

ITIL processes

SQL Server basics

Automation troubleshooting

Stakeholder management

VMware PowerCLI

Out-of-hours support

Communication

Job description

Atos is seeking a Server Tooling and Orchestration Specialist in the UK to support and evolve automation platforms, enabling automated service delivery and AI-enabled operations across customer environments.

You will work in a governed ITIL-based environment, maintaining SCORCH environments, developing runbooks, and integrating with ServiceNow and AD/AAD while collaborating with stakeholders. This role offers UK remote flexibility with national mobility.