Science Lab Client Services Coordinator

Normec Group; Hemel Hempstead; On-site; GBP 15,000 - 26,000; Part time

Benefits offered by this job

Pension

Enhanced parental leave

22 days holiday plus bank holidays (pr

Job summary

Normec i2 FAST is seeking a proactive Customer Services Assistant to support onboarding of new clients and maintain exceptional service levels across customer interactions.

Based in Hemel Hempstead, the role is 22.5 hours per week with part-time scheduling. The team works across Customer Services and Accounts to ensure timely responses, invoicing, and data accuracy, while maintaining strong relationships with clients.

Qualifications

• Experience in a customer facing role.
• Excellent written and verbal communication ability.
• Strong prioritisation and organisational skills.
• Good IT skills (Microsoft based products; Office 365, Excel and Word).

Responsibilities

• Support the Customer Services Team and the Sales & BD Teams with the onboarding of new clients and continued delivery of the customer service experience.
• Action, manage and appropriately respond to incoming client communications – e-mail and phone
• Input and manage customer information into LIMS
• Work with sample reception teams to ensure timely scheduling of work in line with client requirements
• Provide first point contact resolution to client queries where possible, or manage internal resources to resolve problems
• Manage subcontract laboratory services when needed
• Liaise with analytical teams to deliver customer projects
• Generate outgoing customer receipts and reports
• Assign costs and generate invoice information
• Accurate reporting of client information within the team
• Work with Commercial, Operations, Quality as part of continual improvement
• Delivery of the highest level of customer service and building strong relationships
• Develop and maintain a strong professional relationship with customers
• Deal with customer queries and complaints through company procedures to ensure satisfactory outcomes
• Work independently to deliver defined targets against a portfolio of clients

Job description

Normec i2 FAST is seeking a proactive Customer Services Assistant to support onboarding of new clients and maintain exceptional service levels across customer interactions.

Based in Hemel Hempstead, the role is 22.5 hours per week with part-time scheduling. The team works across Customer Services and Accounts to ensure timely responses, invoicing, and data accuracy, while maintaining strong relationships with clients.