Lab Operations & Service Coordinator

PerkinElmer; Cambridge; On-site; GBP 26,000 - 38,000; Full time

Job summary

PerkinElmer is seeking a Customer Service Coordinator to support day-to-day operations in a busy R&D environment at the GSK Addenbrookes site in the UK. You will act as a key contact for scientific staff, manage service requests, equipment needs, and vendor activities, while ensuring compliance with site standards and accurate record-keeping.

You will maintain work orders, generate monthly reports for prevent ive maintenance and calibration, coordinate third-party contractors, and support

Qualifications

• Secondary education completion with 3+ years of customer service experience.
• OR post-secondary education with at least 1 year in customer service or lab support.
• Proven experience supporting a technical support team in a pharmaceutical lab environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Receive, review, and process service reports ensuring accuracy of data.
• Maintain and update work orders, equipment status, and maintenance records to support timely and compliant closure.
• Provide monthly reporting for the scheduling and coordination of preventive maintenance, calibration, and service activities with internal teams and external vendors.
• Serve as the primary point of contact for scientific staff and provide timely updates on service requests.
• Monitor shared inboxes and respond to inquiries promptly in alignment with service expectations.
• Greet and coordinate third‑party contractors upon arrival, ensuring they meet EHS, GxP, and site-entry requirements.
• Support the contractor induction process by verifying required documentation and training completion
• Assist with calibration label workflows and ensure adherence to required procedures.
• Maintain service and calibration documentation according to site expectations/procedures
• Retrieve and organize records as needed for audits, inspections, or internal reviews.
• Partner with Scientific Services and other site teams to support smooth daily operations.
• Participate in workflow improvements to enhance service quality and efficiency.

Skills

CMMS platforms

Microsoft Office

Attention to detail

GxP compliance

Cross-functional collaboration

Communication skills

Organizational skills

Problem solving

Independent work

Integrity compliance

Adaptability

Education

High School Diploma

Associate degree

Job description

PerkinElmer is seeking a Customer Service Coordinator to support day-to-day operations in a busy R&D environment at the GSK Addenbrookes site in the UK. You will act as a key contact for scientific staff, manage service requests, equipment needs, and vendor activities, while ensuring compliance with site standards and accurate record-keeping.

You will maintain work orders, generate monthly reports for prevent ive maintenance and calibration, coordinate third-party contractors, and support