School Receptionist & Admin – Front Desk + First Aid

Nova Hreod Academy; Swindon; On-site; GBP 19,000 - 24,000; Full time

Job summary

Nova Hreod Academy is seeking a welcoming Receptionist/Administrator to deliver outstanding front of house and customer service to staff, students and visitors. You will support safeguarding procedures, verify IDs and DBS status, and assist with general queries in a busy academy environment.

The role includes assisting student services, handling enquiries about lockers and lost property, and providing first aid when required. A flexible, team-oriented approach is essential.

Qualifications

• Front desk reception and customer service experience.
• Ability to verify ID and DBS status according to safeguarding policies.
• Experience using school information systems such as Arbor/Epraise.
• Flexible and adaptable in a fast-paced environment with varied workload.

Responsibilities

• Answer calls and emails, greet visitors, and handle general queries.
• Support student services with enquiries including lockers and lost property.
• Act as first aider for students and staff when required.
• Sign in/out visitors and issue passes; relay safeguarding details as needed.
• Process and monitor building maintenance and setup requests; track references.
• Provide lunch-time cover for the student services team.

Skills

Customer service

Front of house

Communication

Teamwork

Problem solving

First aid

Education

GCSE qualifications

Tools

Arbor

Epraise

Job description

Nova Hreod Academy is seeking a welcoming Receptionist/Administrator to deliver outstanding front of house and customer service to staff, students and visitors. You will support safeguarding procedures, verify IDs and DBS status, and assist with general queries in a busy academy environment.

The role includes assisting student services, handling enquiries about lockers and lost property, and providing first aid when required. A flexible, team-oriented approach is essential.