Receptionist/Administrator

Nova Hreod Academy; Swindon; On-site; GBP 19,000 - 24,000; Full time

Job summary

Nova Hreod Academy is seeking a welcoming Receptionist/Administrator to deliver outstanding front of house and customer service to staff, students and visitors. You will support safeguarding procedures, verify IDs and DBS status, and assist with general queries in a busy academy environment.

The role includes assisting student services, handling enquiries about lockers and lost property, and providing first aid when required. A flexible, team-oriented approach is essential.

Qualifications

• Front desk reception and customer service experience.
• Ability to verify ID and DBS status according to safeguarding policies.
• Experience using school information systems such as Arbor/Epraise.
• Flexible and adaptable in a fast-paced environment with varied workload.

Responsibilities

• Answer calls and emails, greet visitors, and handle general queries.
• Support student services with enquiries including lockers and lost property.
• Act as first aider for students and staff when required.
• Sign in/out visitors and issue passes; relay safeguarding details as needed.
• Process and monitor building maintenance and setup requests; track references.
• Provide lunch-time cover for the student services team.

Skills

Customer service

Front of house

Communication

Teamwork

Problem solving

First aid

Education

GCSE qualifications

Tools

Arbor

Epraise

Job description

Nova Hreod Academy is looking for a hardworking and enthusiastic Receptionist/Administrator. In this exciting role, the successful candidate will provide an outstanding front of house and customer service to all stakeholders of the Academy whilst ensuring the safety of all staff and students. They will also take on the role of First Aider.,

• To provide a full range of customer service duties, including (but not solely limited to); answering calls and emails, taking messages; greeting visitors in line with site safeguarding policies, including verifying ID and DBS status; assisting students, staff, parents\\carers and members of the community with general queries.
• Support the student services team with student enquiries including lockers and lost property.
• Act as first aider for students and staff as required.
• Provide cover for student services team at lunchtime.
• Forwarding queries to relevant members of staff if unable to resolve on reception.
• Process and monitor building maintenance and setup requests, ensuring receipt of reference numbers and closure dates, and resolving or escalating outstanding issues where necessary.
• Make sure that all visitors, contractors, staff and students sign in and out. Issue visitor passes and site team safeguarding details.
• Provide all visitors with fire evacuation instructions and are informed whether we are expecting a fire alarm test.

  This is an interesting and wide-ranging role, which will be suited to an adaptable and detail-oriented individual. Candidates must enjoy working in a fast-paced environment, be flexible to change and be able to manage a diverse, but interesting workload. The successful candidates will be people-focused, have a positive outlook and be able to build strong relationships., Be educated to a good standard and have a minimum of good GCSE level

• Ability to relate well to both children and adults; able to develop and maintain positive working relationships with students, their families, colleagues and other professionals
• Have relevant administrative and customer facing experience
• Have experience of using data/ information systems, spreadsheets and word processing
• Ability to use or learn different school platforms i.e. Arbor, Epraise
• Have experience of working with young people within schools, working with students and parents
• Have experience of working successfully as part of a team which plans workload and has to respond to situations which arise
• Have ability to use initiative and problem solve
• Demonstrate tact and sensitivity where appropriate.

  At Nova Hreod Academy, we pride ourselves on a team of staff who are supportive, friendly and dedicated to providing the very best teaching and learning for our students. Staff across the academy set a culture of high expectations and continuous improvement for students which, in turn, is reflected in the emphasis we place on continuing professional development (CPD) for our staff.

We have made significant, sustained progress at GCSE and are proud to have been the most improved school in Swindon. Nova Hreod Academy has approximately 1000 pupils in Years 7-11. The school is situated in purpose-built £25 million premises, benefiting from excellent, state-of-the-art facilities and situated within the beautiful county of Wiltshire, within commuting distance for Bristol, Bath and Oxford. After a visit from Ofsted in November 2022, the academy received a second 'Good' judgement in a row. United Learning Nova Hreod Academy is part of United Learning, a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. Our schools work as a team and achieve more by sharing than any single school could. Our subject specialists, our Group-wide intranet, our own curriculum and our online learning portal all help us share knowledge and resource, helping to simplify work processes and manage workloads for an improved work-life balance. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing. Our academies each have at least eight INSET days per year (with three of those solely dedicated to planning), and an ongoing group-wide wellbeing programme. It's an ethos we call 'the best in everyone'.