Part Time Receptionist/Administrator

Coast and Vale Learning Trust; Swindon; On-site; GBP 10,000 - 13,000; Part time

Job summary

Nova Hreod Academy is seeking a part‑time Receptionist/Administrator to deliver front of house and admin services. You will handle calls and queries, greet visitors, and support safeguarding procedures. The role includes acting as first aider and providing lunch-time coverage.

Ideal candidates have good GCSEs, strong communication, and experience with school data systems. This fast-paced role requires adaptability and teamwork in a friendly environment.

Qualifications

• GCSEs or equivalent qualification is required.
• Experience in admin and customer service is essential.
• Able to use school data systems and platforms.

Responsibilities

• Provide full customer service duties: calls, emails, and greeting visitors.
• Support student services with enquiries and lost property.
• Act as first aider for students and staff when needed.
• Provide cover for lunchtime and sign-in/out for visitors.
• Process maintenance requests and escalate as needed.
• Issue visitor passes and safeguarding details to visitors.

Skills

Customer service

Administrative support

Data handling

Arbor/Epraise systems

Education

GCSEs (minimum)

Tools

Arbor

Epraise

Job description

School: Nova Hreod Academy

Job Title: Part Time Receptionist/Administrator

Required: ASAP

Salary: £11,495 per annum

Hours: 20 hours a week, term time only

Monday: 8am-4pm

Tuesday: 8am - 5pm

Thursday: 10:30-2:30pm

Nova Hreod Academy is looking for a hardworking and enthusiastic Receptionist/Administrator. In this exciting role, the successful candidate will provide an outstanding front of house and customer service to all stakeholders of the Academy whilst ensuring the safety of all staff and students. They will also take on the role of First Aider.

This is an interesting and wide-ranging role, which will be suited to an adaptable and detail-oriented individual. Candidates must enjoy working in a fast-paced environment, be flexible to change and be able to manage a diverse, but interesting workload. The successful candidates will be people-focused, have a positive outlook and be able to build strong relationships.

Main Duties:

• To provide a full range of customer service duties, including (but not solely limited to); answering calls and emails, taking messages; greeting visitors in line with site safeguarding policies, including verifying ID and DBS status; assisting students, staff, parentscarers and members of the community with general queries.
• Support the student services team with student enquiries including lockers and lost property.
• Act as first aider for students and staff as required.
• Provide cover for student services team at lunchtime.
• Forwarding queries to relevant members of staff if unable to resolve on reception.
• Process and monitor building maintenance and setup requests, ensuring receipt of reference numbers and closure dates, and resolving or escalating outstanding issues where necessary.
• Make sure that all visitors, contractors, staff and students sign in and out. Issue visitor passes and site team safeguarding details.
• Provide all visitors with fire evacuation instructions and are informed whether we are expecting a fire alarm test.

The ideal candidate will:

• Be educated to a good standard and have a minimum of good GCSE level
• Ability to relate well to both children and adults; able to develop and maintain positive working relationships with students, their families, colleagues and other professionals
• Have relevant administrative and customer facing experience
• Have experience of using data/ information systems, spreadsheets and word processing
• Ability to use or learn different school platforms i.e. Arbor, Epraise
• Have experience of working with young people within schools, working with students and parents
• Have experience of working successfully as part of a team which plans workload and has to respond to situations which arise
• Have ability to use initiative and problem solve
• Demonstrate tact and sensitivity where appropriate

Please note we reserve the right to close the vacancy early in light of a large response.

Due to the high volume of applications received, the school is unable to provide individual feedback on why an application is unsuccessful. If you have not been contacted within 2 weeks of closing date, please consider your application unsuccessful.

Why choose us

At Nova Hreod Academy, we pride ourselves on a team of staff who are supportive, friendly and dedicated to providing the very best teaching and learning for our students. Staff across the academy set a culture of high expectations and continuous improvement for students which, in turn, is reflected in the emphasis we place on continuing professional development (CPD) for our staff.

We have made significant, sustained progress at GCSE and are proud to have been the most improved school in Swindon. Nova Hreod Academy has approximately 1000 pupils in Years 7-11. The school is situated in purpose-built £25 million premises, benefiting from excellent, state-of-the-art facilities and situated within the beautiful county of Wiltshire, within commuting distance for Bristol, Bath and Oxford. After a visit from Ofsted in November 2022, the academy received a second ‘Good’ judgement in a row.

United Learning

Nova Hreod Academy is part of United Learning, a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. Our schools work as a team and achieve more by sharing than any single school could. Our subject specialists, our Group-wide intranet, our own curriculum and our online learning portal all help us share knowledge and resource, helping to simplify work processes and manage workloads for an improved work-life balance.

As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing. Our academies each have at least eight INSET days per year (with three of those solely dedicated to planning), and an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.