Term-Time Front Office & First Aider

Nova Hreod Academy; Swindon; On-site; GBP 10,000 - 13,000; Part time

Job summary

Nova Hreod Academy is seeking a part-time Receptionist/Administrator to deliver outstanding front-of-house and customer service for staff, students, parents, and visitors. The role includes first-aider duties, safeguarding awareness, and supporting the student services team with routine enquiries.

The successful candidate will thrive in a fast-paced environment, be flexible to change, and work well as part of a team with strong communication and organisational skills.

Qualifications

• Be educated to a good standard and have a minimum of good GCSE level.
• Experience of using data/information systems, spreadsheets and word processing.
• Ability to use or learn different school platforms (e.g., Arbor, Epraise).
• Experience of working with young people within schools, working with students and parents.
• Experience of working successfully as part of a team which plans workload and responds to situations.

Responsibilities

• Provide a full range of customer service duties: answer calls/emails, take messages, greet visitors with safeguarding in mind.
• Support the student services team with enquiries, including lockers and lost property.
• Act as first aider for students and staff.
• Provide cover for student services at lunchtime.
• Forward queries to relevant staff if unable to resolve on reception.
• Process and monitor building maintenance and setup requests; obtain reference numbers and escalate when needed.
• Ensure all visitors sign in/out; issue visitor passes and safeguarding details.
• Provide visitors with fire evacuation instructions and updates on alarm tests.

Skills

Customer service

Administrative experience

Teamwork

Initiative

Problem solving

Tact and sensitivity

Education

Good GCSEs

Tools

Arbor

Epraise

Job description

Nova Hreod Academy is seeking a part-time Receptionist/Administrator to deliver outstanding front-of-house and customer service for staff, students, parents, and visitors. The role includes first-aider duties, safeguarding awareness, and supporting the student services team with routine enquiries.

The successful candidate will thrive in a fast-paced environment, be flexible to change, and work well as part of a team with strong communication and organisational skills.