School Reception Lead — Flexible Hours & Benefits

Queen Ethelburga; York and North Yorkshire; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Explorer fees discount 10%

School fees discount

Staff gym

Onsite parking with EV charging

Staff events

Employee Assistance Programme

Training & development

Long service awards

Theatre discounts

Paternity/maternity pay

Refer a friend program

Job summary

Queen Ethelburga’s Collegiate is seeking a Reception Supervisor to lead the school’s front-of-house and reception operations. You will ensure a professional, welcoming environment for pupils, parents and staff, and supervise reception colleagues to maintain high service standards and safeguarding compliance.

The role involves coordinating visitor management, supporting administrative tasks for senior leaders, and collaborating with academic and support teams to deliver an exceptional visitor

Qualifications

• Experience supervising a reception team.
• Strong customer service ethos and professional communication.
• Knowledge of safeguarding policies and GDPR requirements.

Responsibilities

• Lead the day-to-day operation of the school reception and front-of-house.
• Supervise reception staff; manage rotas, annual leave and coverage.
• Handle enquiries from pupils, parents, staff and visitors with discretion and efficiency.
• Maintain visitor records and support school administrative functions.
• Ensure safeguarding, security and data protection procedures are followed.

Skills

Customer service

People management

Safeguarding

GDPR compliance

Communication

Tools

Reception software

Job description

Queen Ethelburga’s Collegiate is seeking a Reception Supervisor to lead the school’s front-of-house and reception operations. You will ensure a professional, welcoming environment for pupils, parents and staff, and supervise reception colleagues to maintain high service standards and safeguarding compliance.

The role involves coordinating visitor management, supporting administrative tasks for senior leaders, and collaborating with academic and support teams to deliver an exceptional visitor