School ICT Technician — Tech Support, Upgrades & Training

Allscreens Nationwide Ltd; Bingley; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Cycle to Work Scheme

CPD programme

Opportunities for training & degree NP

Job summary

Allscreens Nationwide Ltd is seeking an IT Support professional to provide comprehensive technical assistance to staff, students, parents and visitors. You will help maintain school hardware, support desktop and network infrastructure, and ensure documentation is kept up to date.

You will train individuals and groups on IT resources, coordinate hardware/software upgrades, and work with suppliers to resolve issues. Compliance with GDPR and safeguarding is required, including DBS checks as needed.

Qualifications

• Experience delivering IT support in education or public sector settings.
• Strong troubleshooting and diagnostic skills.

Responsibilities

• Provide comprehensive technical support to staff, students, parents and visitors for software and school-owned hardware.
• Support the IT team with desktop hardware, infrastructure, and network rollout.
• Document changes to hardware/software and update relevant records.
• Record diagnostics and use knowledge bases/logs to aid resolution.
• Coordinate with suppliers and external contractors and track support calls.
• Identify required software/hardware and best practices to meet school needs.
• Conduct individual and group training on IT resources.
• Ensure service packs and upgrades are applied to devices.
• Report outstanding issues to the Technical Team Leader.
• Adhere to GDPR and safeguarding policies and report e-safety concerns.

Skills

Technical support

Customer service

Training

Job description

Allscreens Nationwide Ltd is seeking an IT Support professional to provide comprehensive technical assistance to staff, students, parents and visitors. You will help maintain school hardware, support desktop and network infrastructure, and ensure documentation is kept up to date.

You will train individuals and groups on IT resources, coordinate hardware/software upgrades, and work with suppliers to resolve issues. Compliance with GDPR and safeguarding is required, including DBS checks as needed.