School Front Desk & Admin Coordinator

Ark; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Additional training days

Generous pension

Ark rewards

Interest-free loans

Gym discounts

Employee Assistance Programme

Job summary

Ark is a London-based school seeking a Front of House and administration colleague to make a professional first impression and support visitors, parents, scholars and staff. You will be calm under pressure and uphold high standards across administrative tasks and pastoral support.

The role involves answering calls, handling inquiries, safeguarding, reprographics, bookings and general admin, with a strong emphasis on teamwork and alignment with Ark's values and ethos.

Responsibilities

• Providing outstanding front-line customer service to scholars, parents, staff and visitors to the school as well as a high standard of administration duties.
• Assist the school’s receptionists with answering calls, dealing with visitors and presenting a positive image of the school that upholds the school’s values and ethos.
• Interacting with parents, carers, colleagues and visitors to the school, at all levels of seniority, with confidence, tact and professionalism.
• Ensure safeguarding procedures are followed for all visitors and appropriately handling incoming calls and enquiries.
• Ensure that all communications are correctly logged and routed to their intended recipients, or an appropriate member of staff, to ensure a quick and effective communication system.
• To provide general administrative support.
• To undertake reprographics work.
• To book cabs when required.
• To ensure that the reception area remains tidy and that literature and forms are updated and replenished as necessary.
• Willingness to be first aid trained in order to provide first aid to scholars and staff where necessary
• Responding to Oncalls
• Undertaking routine school duties, such as lunch duty.
• Assist with student welfare and liaise with parents where necessary
• Provide cover for other areas of the admin department and carry out all administrative duties when required and directed to do so by the Operations Manager.

Job description

Ark is a London-based school seeking a Front of House and administration colleague to make a professional first impression and support visitors, parents, scholars and staff. You will be calm under pressure and uphold high standards across administrative tasks and pastoral support.

The role involves answering calls, handling inquiries, safeguarding, reprographics, bookings and general admin, with a strong emphasis on teamwork and alignment with Ark's values and ethos.