Scheme Manager

Sanctuary Group; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave (pro rata)

Pension scheme with Sanctuary

Life Assurance

Employee discounts

Wellbeing support

Job summary

Sanctuary Group is seeking a Scheme Manager for our Independent Living scheme in South West London. The role is lone working, ensuring a safe, compliant living environment and high-quality day-to-day management for residents at Dean Abbott House.

You will liaise with residents, agencies, and internal teams, assist lettings processes, perform compliance checks, maintain records, and handle safeguarding referrals as part of a responsive, customer-first service.

Qualifications

• Numeracy and literacy to GCSE C or above.
• Experience with older people and understanding their needs.
• Excellent interpersonal and customer service skills.
• Strong time management and ability to work independently.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Travel is a requirement; a full valid driving licence is essential.

Responsibilities

• Lone working in a safe, compliant living environment for residents.
• Liaise with residents and external agencies to ensure residents are well looked after.
• Assist with lettings sign-ups, viewings, pre-void inspections and key management.
• Conduct health and safety/compliance checks and scheme inspections.
• Maintain accurate records and manage extensive computer work.
• Coordinate with Care/Support Agencies and Adult Social Services for additional support.
• Deliver a customer-first service in collaboration with internal teams.
• Identify and report repairs or faults and monitor to completion.
• Manage anti-social behaviour related to dementia/complex needs and support safeguarding procedures.

Skills

Numeracy & Literacy GCSE C+

Experience with older people

Interpersonal & customer service

Time management

Microsoft Office proficiency

Full UK driving licence

Education

GCSE English & Maths (C or above)

Tools

Microsoft Office

Job description

We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living team, based in South West London. This role is lone working and is responsible for ensuring high-quality day-to-day management and a safe, compliant living environment for residents within our Dean Abbott House scheme. The role of Scheme Manager will include:

• Contacting and liaising with residents and agencies to ensure residents are being look after
• Assist with part of the lettings process including sign-ups, viewings, pre-void inspections and key management
• Conduct compliance checks and scheme inspections to ensure health and safety regulations are met
• Maintain accurate records and manage extensive computer work efficiently
• Liaise with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals
• Liaise with internal teams to deliver an efficient customer first service
• Identify and report potential repairs or faults at the scheme and monitor to completion
• Effectively manage anti-social behaviour caused by dementia needs, complex needs etc, which may include gathering relevant information to support this and manage the complaint process for the service area, We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Excellent interpersonal and customer service skills to build strong relationships
• Strong time management skills and the ability to work independently in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel and Outlook)
• Travel is a requirement of the role, therefore a full valid driving licence is essential
• View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
• We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £27,452 (pro rata)

The full time equivalent salary for this role is £29,413 based on 37.5 hours per week rising to £30,961 after 12 months service and subject to satisfactory performance