Scheme Manager Non Residential

Home Group Limited; Romford; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Health Cash Plan

34 days leave (incl. bank holidays)

Job summary

Home Group Limited seeks a Scheme Manager to oversee retirement living schemes in Romford. You will ensure buildings are safe, secure, and meet safety standards while supporting residents to live independently in their own homes.

You will engage with residents, coordinate repairs with contractors, and promote a warm, inclusive community atmosphere across communal spaces. This role emphasizes safeguarding awareness and excellent customer service.

Qualifications

• Experience in housing schemes or retirement living is preferred.
• Strong interpersonal skills and ability to work with diverse residents.

Responsibilities

• Managing the scheme on behalf of residents, ensuring safety and compliance.
• Engaging with customers, responding to calls, and maintaining a welcoming environment.
• Coordinating with partner contractors for repairs and maintenance in communal areas.

Skills

Customer service

Communication

Safeguarding knowledge

Job description

• Earn £28,940 per annum, and great benefits including Health Cash Plan

Home, a place where you belong This is a great job opportunity for you to join our leasehold retirement team as our Scheme Manager. You'll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you'll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.

Why join us

If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then come and be part of one of the UK's Great Places to Work!

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
• We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• We work Monday to Friday, but we can offer flexibility where needed.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You'll need an Enhanced DBS check done and we pay for that.

What's in it for you

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us
• Generous pension scheme with life insurance of 3x salary
• Instant pay access with Stream

Find out more