Neighbourhood Coordinator (Leasehold)

The Methodist Church in Britain; Greater London; Hybrid; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Health cash plans

26 days annual leave (rising to 29)

Flexible bank holidays

Car leasing scheme

Hybrid working

Job summary

PA Housing seeks a coordinator for its Housing for Older People schemes on a six-month fixed-term basis. The role involves building relationships with residents, organising community activities, and delivering intensive housing management including home visits.

The post is hybrid with a 28-hour week; a driving licence and a DBS check are required due to home visits. The role feeds into investment planning with Asset Management.

Qualifications

• Experience in housing, neighbourhood management or tenancy management.
• Experience working with residents, including older people or vulnerable adults.
• Ability to identify and respond to safeguarding concerns.

Responsibilities

• Build relationships with residents across Housing for Older People schemes.
• Organise and support community activities and engagement events.
• Provide intensive housing management including home visits and tenancy sustainment support.
• Identify and escalate safeguarding concerns for vulnerable residents.
• Manage enquiries and complaints, resolving issues promptly.
• Monitor repairs, estate services and the condition of communal areas.
• Complete and maintain iPEEPs.
• Work with Asset Management to assess schemes and support investment planning.

Skills

Communication

Relationship building

Organisational skills

IT skills

Problem-solving

Job description

This six-month fixed-term post sits within PA Housing's Housing for Older People schemes, where the coordinator is the day-to-day presence for residents. The work covers community events, intensive housing management and home visits, safeguarding, and watching over repairs and communal areas. Hybrid working and a 28-hour week distinguishes the role, which also feeds into investment planning with Asset Management. A driving licence and a DBS check are needed, as the post involves visiting residents at home.

What the job involves

• Build relationships with residents across the Housing for Older People schemes
• Organise and support community activities and engagement events that promote wellbeing and independence
• Provide intensive housing management, including home visits, advice, signposting and tenancy sustainment support
• Identify and escalat[e] safeguarding concerns for vulnerable residents
• Manage enquiries and complaints, resolving issues promptly
• Monitor repairs, estate services and the condition of communal areas
• Complete and maintain Individual Personal Emergency Evacuation Plans (iPEEPs)
• Work with Asset Management to assess schemes, support investment planning and improve value for money

Experience

• Experience in housing, neighbourhood management, tenancy management or a similar customer-focused setting
• Experience working directly with residents, including older people or vulnerable adults
• Experience identifying and responding appropriately to safeguarding concerns

Skills & knowledge

• Strong communication and relationship-building skills, including managing difficult conversations
• Proactive, solutions-focused approach to spotting service improvements
• Good organisational and IT skills, managing information accurately across a varied workload

Checks & eligibility

• Standard or enhanced DBS check
• Driving licence

What’s offered

• High street discount schemes
• Health cash plans
• 26 days' annual leave, rising to 29 after three years, with the option to buy more
• Flexible bank holidays
• Car leasing scheme
• Hybrid working, with about two to three days a week in the office once settled