Housing for Older People Lead

The Methodist Church in Britain; Walton-on-Thames; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Health cash plans

26 days' annual leave (29 after 3 yrs)

Hybrid working

Car leasing scheme

Discount schemes

Nine-day fortnight option

Job summary

PA Housing is seeking a housing manager for its Older People schemes. The role blends resident-facing housing management with developing the service offer, supported by strong community links and safeguarding responsibilities.

The position features hybrid working with two to three office days per week and requires a full UK driving licence, own vehicle, and standard DBS check. You’ll work across schemes to improve wellbeing and tenancy sustainment.

Qualifications

• Experience delivering customer focused housing, care, supported or independent living services.
• Experience working collaboratively with residents and stakeholders to shape services.
• Ability to use data and resident insights to improve services.

Responsibilities

• Build trusted relationships with residents and maintain a visible presence across schemes
• Provide proactive housing management including home visits and tenancy support
• Promote wellbeing, independence and tenancy sustainment; refer residents to external agencies
• Identify safeguarding concerns for vulnerable adults
• Handle enquiries, complaints and housing issues promptly
• Keep resident records accurate including contact details and support needs
• Review scheme viability and future needs with Asset Management colleagues
• Monitor repairs to spot recurring safety/quality issues
• Contribute to planned maintenance and investment priorities
• Complete and maintain iPEEPs; align evacuation plans and drills
• Collaborate with colleagues, contractors and partners to improve services

Skills

Housing management

Relationship building

Communication

Problem solving

Data-driven service design

Financial & risk management

Tools

Microsoft Office

Job description

This role at PA Housing covers its Housing for Older People schemes, pairing resident-facing housing management with shaping how the offer develops. The core is trusted relationships with residents, tenancy and complaints work, safeguarding concerns and keeping evacuation plans current. It is a visible role across the schemes, with hybrid working of about two to three office days a week once settled. Candidates need a full UK driving licence, their own vehicle and a standard DBS check.

What the job involves

• Build trusted relationships with residents and maintain a visible, accessible presence across schemes
• Provide proactive housing management, including home visits, scheme surgeries and tenancy support
• Promote wellbeing, independence and tenancy sustainment, signposting and referring residents to external agencies
• Identify and upscale safeguarding concerns for vulnerable adults
• Handle customer enquiries, complaints and housing issues promptly and professionally
• Keep resident records accurate, including contact details and support needs
• Review the financial viability, condition and future needs of schemes with Asset Management colleagues
• Monitor responsive repairs to spot recurring issues affecting safety, quality or satisfaction
• Contribute to planned maintenance, investment priorities, communal improvements and options appraisals
• Complete and maintain iPEEPs, aligning evacuation arrangements and risk assessments with them and supporting scheme-wide drills
• Work with colleagues, contractors, suppliers and partners to improve services and performance

What’s required

Experience

• Delivering customer focused housing, care, supported or independent living services
• Managing and improving services with a focus on positive outcomes
• Working collaboratively with residents and using customer insight or data to shape services
• Strong partnership working with internal and external stakeholders
• Managing, motivating and supporting colleagues to achieve performance and improvement

Skills & knowledge

• Strong understanding of the issues affecting older people and the communities served
• Strategic approach to problem solving, change management and service development
• Excellent communication, influencing and relationship-building skills
• Analysing information, identifying root causes and turning findings into practical improvements
• Strong organisational skills, managing competing priorities and deadlines
• Good understanding of financial and risk management

Checks & eligibility

• Full UK driving licence
• Access to own vehicle for travel
• Standard DBS check

Other

• Good IT and Microsoft Office skills, including producing reports and presenting information
• Flexible and resilient approach in a changing environment

What’s offered

• High street discount schemes
• Health cash plans
• 26 days' annual leave, rising to 29 after three years, with the option to buy more
• Flexible bank holidays
• Car leasing scheme
• Hybrid working, with about two to three office days a week once settled
• Optional nine-day fortnight scheme