Scheme Manager

Delta Housing; Basildon; Sur place; GBP 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Learning and development opportunities

Healthcare cash plan

Robust employee reward and recognition

Free and confidential Employee Support

Résumé du poste

Delta Housing is seeking a Scheme Manager for Leyland Court in Basildon to provide on-site management, ensuring residents live in a safe, well-maintained environment that promotes wellbeing and community engagement. You will be the key link between residents and the organisation, delivering high-quality customer service, overseeing day-to-day ops, and ensuring services meet health and safety requirements.

The role is based on-site full-time (35 hours/week) with a hybrid policy at Delta Housing

Qualifications

• Strong interpersonal and written communication.
• Ability to build relationships with residents, staff and stakeholders.
• Understanding the needs of vulnerable residents.
• Ability to prioritise workloads and manage multiple tasks.
• Commitment to delivering excellent customer service for residents.

Responsabilités

• Promote resident wellbeing and social inclusion through engagement.
• Conduct welfare checks and record welfare observations.
• Oversee day-to-day scheme operations; maintain safety and cleanliness.
• Perform routine compliance tasks including fire safety and water hygiene checks.
• Report and coordinate repairs with contractors and internal teams.

Connaissances

Interpersonal skills

Written communication

Relationship building

Workload prioritisation

Customer service

Description du poste

We are looking for a Scheme Manager for our Leyland Court location to provide effective on-site management presence at Leyland Court, ensuring residents live in a safe, well-maintained and supportive environment that promotes wellbeing independence and community engagement. The Scheme Manager acts as the key link between residents and Delta Housing, delivering high-quality customer service, maintain compliance with health and safety requirement, overseeing the day-to-day operation of the scheme, and ensuring services are delivered in a way that enhances residents quality of life.

What you'll be doing

• Promotes resident wellbeing, independence and social inclusion through regular engagement and welfare monitoring
• Ensure all residents are regularly seen and welfare checks are completed and recorded in accordance with service requirements.
• Oversee the day-to-day operation of the scheme, ensuring communal areas remain safe, clean, accessible and well maintained.
• Undertake routine compliance activities, including fire safety checks fire drills water hygiene checks and visual inspections of communal equipment.
• Report monitor and follow up communal repairs and maintenance issues, liaising with contractors and internal teams as required.

Key skills

• Strong interpersonal and communication skills with the ability to communicate effectively both verbally and in writing.
• Ability to build positive relationships with residents, colleagues, contractors and stakeholders.
• Understands the needs of vulnerable residents
• Ability to prioritise workloads and manage multiple tasks effectively.
• Committed to delivering excellent customer service and achieving positive outcomes for residents

Please note the office expectancy of this role is as follows: This will require you to be based onsite at the scheme full time.

The salary for this post will be £26,804 Per Annum.

Benefits

• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• Volunteering programme
• Competitive pension scheme
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.

35 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.