Scheduling Team Leader

pyramid8; Castleford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Scheduling/Planning Team Leader to enhance their engineering services. This pivotal role involves overseeing the scheduling of planned works and ensuring efficient route planning. You will lead a team, implement robust processes, and build strong relationships with clients and engineers. This is a fantastic opportunity to make a significant impact in a growing business that values efficiency and customer satisfaction. If you have a knack for organization and leadership, this role is perfect for you!

Qualifications

• Experience in scheduling and planning within an engineering context.
• Strong leadership skills to guide and train a team effectively.

Responsibilities

• Lead the scheduling team and implement effective processes.
• Coordinate cost-effective planning and manage customer orders.

Skills

Team Leadership

Scheduling

Customer Relationship Management (CRM)

Communication Skills

Tools

CRM Software

Job description

Reference: P8JOB5814 | Specialist area: Administration | Sector: Engineering

Our client is a well-established business that provides engineering services to their clients. Due to growth, they require a Scheduling/Planning Team Leader to join their team. The role will involve booking planned works 6 months in advance, as well as ad hoc maintenance, repair, and installation visits. The Planning Coordinator is also responsible for route planning and booking hotel accommodation.

Key Responsibilities:

• Customer order logging onto CRM
• Lead the team and implement a robust process for scheduling
• Coordinate the most cost-effective planning & scheduling and train the team to focus on this
• Respond to inbound & make outbound calls
• Schedule reactive & planned works to meet customer SLA’s
• Check engineer reports and process them for internal team payment
• Build relationships with clients and engineers