Scheduling Team Leader

Austin Fraser; Castleford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Scheduling/Planning Team Leader to enhance their engineering services. This pivotal role involves leading a team to implement robust scheduling processes, ensuring efficient planning of maintenance and installation works. The ideal candidate will excel in customer service, manage customer orders through CRM, and build strong relationships with clients and engineers. Join a growing team where your leadership and planning skills can make a significant impact on service delivery and customer satisfaction.

Qualifications

• Experience in scheduling and planning roles, preferably in engineering services.
• Strong leadership and customer service skills are essential.

Responsibilities

• Lead the scheduling team and implement effective processes.
• Handle customer queries and ensure excellent service delivery.
• Coordinate cost-effective planning and scheduling of works.

Skills

Customer Service Skills

Team Leadership

Scheduling & Planning

CRM Usage

Communication Skills

Tools

CRM Software

Job description

Our client is a well-established business that provides engineering services to their clients. Due to growth, they require a Scheduling/Planning Team Leader to join their team. The role will require booking planned works 6 months in advance and ad hoc maintenance, repair, and installation visits. The Planning Coordinator is also responsible for route planning and booking hotel accommodation.

Responsibilities:

1. Customer order logging onto CRM
2. Lead the team and implement a robust process for scheduling
3. Coordinate the most cost-effective planning & scheduling and train the team to focus on this
4. Handle customer queries/requests
5. Respond to inbound & make outbound calls
6. Schedule reactive & planned works to meet customer SLA's
7. Check engineer reports and process them to the internal team for payment
8. Provide excellent customer service skills
9. Build relationships with clients and engineers